Job Description
Role: Banking Operations Analyst
Duration: 6 Months Contract-to-Hire (C2H)
Location: Remote
Must-Have Skills
Preferred Experience
Key Responsibilities
Duration: 6 Months Contract-to-Hire (C2H)
Location: Remote
Must-Have Skills
- 5+ years of experience in Retail Banking Operations or Consumer Banking Operations
- 3+ years of experience in Reporting & Analytics, including SQL/Query Writing
- Hands-on experience with Enterprise Workflow or equivalent workflow/case management tools (Pega, Appian, ServiceNow, IBM BAW, etc.)
- Experience working with Banking or Financial Services platforms (Fiserv, FIS, Jack Henry, Temenos, Finastra, FLEXCUBE, or similar)
- Strong knowledge of consumer deposit operations, bank products, and banking processes
- Advanced Microsoft Excel and reporting skills
- Experience collaborating with Accounting, Risk, Fraud, Compliance, Marketing, and Data Management teams
Preferred Experience
- Experience with major financial institutions such as Bread Financial, Capital One, JPMorgan Chase, Bank of America, Wells Fargo, Citi, Discover, Synchrony, PNC, Truist, U.S. Bank, or similar
- Experience automating or improving banking operational workflows
- User Acceptance Testing (UAT)
- Business Process Improvement / Business Change Management
Key Responsibilities
- Develop and maintain daily, weekly, and monthly operational reports using SQL and reporting tools.
- Support Retail Banking Deposit Operations by monitoring operational performance and ensuring reporting accuracy.
- Configure, maintain, or enhance enterprise workflow processes used in banking operations.
- Work with banking platforms and financial systems to support consumer deposit products and operational activities.
- Partner with cross-functional teams including Fraud, Risk, Compliance, Accounting, Marketing, and Data Management.
- Identify process improvement opportunities and help automate operational workflows.
- Support UAT and implementation of new operational processes and reporting enhancements.
Numbers & Facts
| Location | Salt Lake City, UT (Remote) |
| Industry | Computer/IT Services |
| Company Size | 1 to 9 employees |
| Year Founded | 2016 |
| Website | https://www.shglobalsolutions.com |
About Company
SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:
● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems
● Professional program and project management services for large and complex projects
● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)
Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies. Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.
Skills
- Acceptance Testingunmatched
- Accountingunmatched
- Analysis Skillsunmatched
- Banking Operationsunmatched
- Banking Servicesunmatched
- Case Managementunmatched
- Change Managementunmatched
- Consultingunmatched
- Cross-Functionalunmatched
- Customer Service Systemsunmatched
- Data Managementunmatched
- Financial Servicesunmatched
- Financial Systemsunmatched
- IBM Product Familyunmatched
- Marketingunmatched
- Microsoft Excelunmatched
- Operational Auditunmatched
- Operational Improvementunmatched
- Operations Processesunmatched
- Performance Analysisunmatched
- Process Developmentunmatched
- Process Improvementunmatched
- Product Supportunmatched
- Reporting Skillsunmatched
- Retail Bankingunmatched
- Retail Operationsunmatched
- Riskunmatched
- SQL (Structured Query Language)unmatched
- ServiceNowunmatched
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