Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions tour clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Job Title: Reporting & Automation Analyst
Location: Atlanta, GA
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite/Hybrid
Job Description
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We are seeking a highly experienced Reporting & Automation Analyst/Lead with 7+ years of experience in Business Intelligence, Reporting, Analytics, and IT Service Management. The ideal candidate will possess strong expertise in Power BI, Tableau, report automation, dashboard development, and ITIL-based service management processes. The candidate will be responsible for delivering enterprise reporting solutions, automating data and reporting workflows, developing executive dashboards, and providing actionable insights to leadership teams. Experience in IT Operations, ServiceNow reporting, and KPI management is highly desirable.
Reporting & Analytics
- Design, develop, and maintain enterprise dashboards using Power BI and Tableau.
- Create executive-level reports, scorecards, and KPI dashboards.
- Perform trend analysis and deliver actionable business insights.
- Develop operational reporting for Incident, Problem, Change, and Service Management functions.
- Present findings and recommendations to senior leadership.
Automation & Process Improvement
- Automate report generation and distribution processes.
- Leverage Power Automate, SQL, and scripting tools to eliminate manual efforts.
- Identify opportunities to improve operational efficiency through automation.
ITIL & ITSM Reporting
- Support and enhance reporting for Incident Management.
- Support and enhance reporting for Problem Management.
- Support and enhance reporting for Change Management.
- Support and enhance reporting for Availability Management.
- Support and enhance reporting for SLA Management.
- Develop dashboards for MTTR, SLA compliance, backlog trends, recurring issues, and service performance metrics.
- Work closely with IT Operations and Service Delivery teams to drive continual service improvement.
Stakeholder Management
- Gather reporting requirements from business and technical stakeholders.
- Translate complex datasets into meaningful visualizations and business narratives.
- Support monthly, quarterly, and executive governance reviews.
- Partner with cross-functional teams to drive data-driven decision-making.
Required Qualifications
Experience
- 7+ years of experience in Reporting, Analytics, Business Intelligence, or IT Operations Reporting.
- Minimum 5+ years of hands-on Power BI experience.
- Minimum 3+ years of Tableau development experience.
- Experience supporting enterprise-scale reporting environments.
- Experience working in ITSM or IT Operations environments.
Technical Skills
- Power BI (DAX, Power Query, Data Modeling).
- Tableau Dashboard Development.
- SQL & Data Analysis.
- Power Automate.
- Advanced Excel Reporting.
- ServiceNow Reporting & Analytics.
- KPI, SLA & Operational Metrics Reporting.
- Data Visualization & Storytelling.
ITIL / ITSM Expertise
- Strong understanding of Incident Management.
- Strong understanding of Problem Management.
- Strong understanding of Change Management.
- Strong understanding of Service Request Management.
- Strong understanding of Service Level Management.
- Strong understanding of Continual Service Improvement (CSI).
- Experience working within ITIL-driven organizations.
Preferred Qualifications
- ITIL v4 Foundation Certification.
- Microsoft PL-300 (Power BI Data Analyst Associate).
- Tableau Certification.
- ServiceNow Reporting / Performance Analytics experience.
- Exposure to Dynatrace, Splunk, Grafana, or other observability platforms.
Key Deliverables
- Executive Dashboards & KPI Scorecards.
- Automated Reporting Solutions.
- SLA & Service Performance Reports.
- Incident & Problem Trend Analysis.
- Capacity & Availability Dashboards.
- Leadership Presentations & Insights.
- Continual Service Improvement Metrics.
Years of Experience
- 10 Years of Experience.
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Background Verification Requirement
- BGV Criminal and Employment must be successfully cleared prior to start.
Top Skills Required
- Power BI Development & Data Modeling.
- Tableau Dashboard Development.
- Report Automation & Analytics.
- ITIL / ITSM Expertise.
- ServiceNow Reporting & KPI Management.
Certifications Required
- ITIL v4 Foundation Certification (Mandatory/Preferred).
- Microsoft PL-300 (Power BI Data Analyst Associate).
- Tableau Certification.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Atlanta, GA |
| Industry | Computer/IT Services |
| Salary | $42.85 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
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