Reporting Developer, Digital CX

• Job Type: Hybrid
• Location: Jersey City, NJ
• Duration: 12 months

Role: Reporting Developer, Digital CX

The Reporting developer will be able to design and develop Tableau or PowerBI solutions, with a strong background in contact center reporting concepts, as well as expertise in big data, NoSQL, and SQL data query/extraction coding.

Our Digital CX team focuses on building a culture where the best people can do their best work. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location

This is a hybrid position based out of Jersey City, New Jersey

Knowledge, Skills, and Abilities Needed - -

Responsibilities Include:

• Develop and manage native Genesys Cloud CX reports and dashboards.
• Design and develop reporting solutions using Tableau and/or PowerBI.
• Conduct data query/extraction coding using big data, NoSQL, and SQL technologies.
• Collaborate with various teams to ensure reporting solutions meet business requirements.

Qualifications for Consideration:

• Advanced knowledge of Contact Center Reporting and dashboards.
• Proficient in Tableau and/or PowerBI design and development.
• Experience with big data, NoSQL, SQL data query/extraction coding.

Good to Have: -

• Experience in developing complex reporting solutions for large data sets.
• Knowledge of Genesys Cloud CX reports and dashboards.