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Representante de Servicio al Cliente

Insight Communications
  • 00920, PR
    1 day ago

    Job Description

    Job Description

    Job Description
    Job Description

    Department

    Operational

    Location

    342 San Luis St., Suite 304, San Juan, PR 00920

    Position

    Customer Service Representative

    Reports to

    German Muñoz

    Title

    Director of operations

    Position type:

    Full time

    Part time

    Contract

    In house

    Shift hours: 40 weekly

    Operating: Monday to Sunday, rotating shifts

    Extent

    No extent

    General purpose

    The customer service representative will act as a link, providing information about the services or product and will channel any request or problem that requires attention, providing the corresponding guidance. Among the qualities of the representative, the main one is to help the client with patience in an empathic way, maintaining their ability to have control of the call and efficiently communicate the information. The objective is to guarantee quality service, respond effectively to customer inquiries and maintain high customer satisfaction. Manage incoming calls and customer service inquiries. Identify and evaluate the needs of customers to achieve their satisfaction.

    RESPONSIBILITIES AND COMPETENCES
    • Manage a large number of incoming calls.
    • Identify and evaluate the needs of customers to achieve their satisfaction.
    • Provide accurate, valid and complete information.
    • Comply with the level of service and productivity goals established by the campaign / company for which the calls are being answered.
    • Maintain quality and productivity in accordance with the provisions of the Company.
    • Inform your immediate supervisor of any situation that arises, both customers and employees that may affect the proper functioning of the company.
    • Correctly register the information in the contact system.
    • Follow communication procedures, guidelines and policies.
    • Any other task designated by your supervisor or immediate manager, not limited to the aforementioned.
    WORK EXPERIENCE REQUIREMENTS
    • Minimum of 6 months of demonstrable customer service experience or experience as a customer service representative.
    • Great capacities to maintain telephone contact and for active listening.
    • Customer orientation and ability to adapt / respond to different types of personalities.
    • Knowledge and domain with computerized equipment.
    • Excellent in keyboard handling and data entry.
    • Trained to work under pressure and able to respond to high volume of work.
    • Ability to work in a team.
    • Excellent verbal and written communication skills.
    • Good diction.
    • Availability of schedules and rotating shifts.
    • Possess high professionalism and ability to deal with clients and colleagues.
    Academic requirements
    • Post-Secondary Studies (Associate Degree or equivalent, preferably in Business Administration)
    DEMANDS
    • I work seated for approximately 7 to 8 hours to be able to successfully fulfill its essential functions.
    • Exposed to use of computerized equipment at all times to perform its functions.
    • Vision, speaking and listening are required to perform their functions and capable of being understood.
    • Be available to work overtime in cases of operational need that may be required.

    APPROVED by

    Maria Miranda De Jesús

    Title

    HR & Finance Director

    Employee sing

    Date



    Affirmative Action Plan Statement / Equal Employment Opportunity

    Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training.


    Insight Communications, Corp.

    342 San Luis St., Suite 304, San Juan, PR 00920

    Tels. 787-625-1930, 787-625-1927, 787-625-1929 Fax. 787-625-1928


    Monday to Sunday, rotating hours.
    40 hours per week

    Numbers & Facts

    Location00920, PR

    Skills

    • Business Administrationunmatched
    • Call Controlunmatched
    • Campaignsunmatched
    • Communication Skillsunmatched
    • Contact Managementunmatched
    • Customer Relationsunmatched
    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Customer/Client Researchunmatched
    • Data Entryunmatched
    • Keyboardsunmatched
    • Needs Assessmentunmatched
    • Presentation/Verbal Skillsunmatched
    • Public/Media/Press/Analyst Relationsunmatched
    • Quality Managementunmatched
    • Team Playerunmatched
    • Telephone Skillsunmatched
    • Writing Skillsunmatched

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