Representative-Customer Service

Baptist Memorial Health Care

Columbus, MS

JOB DETAILS
SKILLS
Customer Support/Service, Documentation, Healthcare, Hospital, Hospitality and Tourism, Protective Services, Telephone Skills
LOCATION
Columbus, MS
POSTED
10 days ago

Overview

Job Summary

Serves as Hospital concierge while supporting the safety and security services to all patients, visitors and staff. Handles all telephone calls and walk-up requests for designated area. Supports programs of Guest Services to include facilitating guest transportation, maintaining wheelchairs stock in lobby and directing complaints/questions to appropriate personnel. Performs other duties as assigned. 

Qualifications

Minimum Required 1-year general office, customer service or experience in a health care setting.

Preferred/Desired 3 years general office or customer service-related experience.

Responsibilities

  • Answers telephones and greets customers using customer service techniques to promote positive image of organization.
  • Serves as Hospital concierge while supporting the safety and security services to all patients, visitors and staff.
  • Monitors services and supplies for accuracy and effectiveness, maintaining reports and departmental documentation.
  • Assist with orientation of new volunteers.
  • Completes assigned goals.

About the Company

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Baptist Memorial Health Care