Representative-Customer Service

Representative-Customer Service

Job ID: 41460

Job Category: Administrative Non Clinical Support

Work Type: Full Time

Work Schedule: Rotating

Department: Ambulance Service

Facility: BMH Golden Triangle Hospital

Location: Columbus, MS

Overview

Job Summary

Serves as Hospital concierge while supporting the safety and security services to all patients, visitors and staff. Handles all telephone calls and walk-up requests for designated area. Supports programs of Guest Services to include facilitating guest transportation, maintaining wheelchairs stock in lobby and directing complaints/questions to appropriate personnel. Performs other duties as assigned.

Qualifications

Minimum Required 1-year general office, customer service or experience in a health care setting.

Preferred/Desired 3 years general office or customer service-related experience.

Responsibilities

• Answers telephones and greets customers using customer service techniques to promote positive image of organization.
• Serves as Hospital concierge while supporting the safety and security services to all patients, visitors and staff.
• Monitors services and supplies for accuracy and effectiveness, maintaining reports and departmental documentation.
• Assist with orientation of new volunteers.
• Completes assigned goals.

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