Representative - Customer Service (Sales Support)

WESCO

Woburn, MA

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JOB DETAILS

SKILLS

Analysis Skills, Business Support, Business-to-Business (B2B), Communication Skills, Computer Skills, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Analysis, Data Quality, Detail Oriented, Distribution Services, Email Technology, Fortune 500 Customers, High School Diploma, Identify Issues, Interpersonal Skills, Inventory Reports, Logistics, Microsoft Excel, Microsoft Word, Needs Assessment, Operational Audit, Pricing, Problem Solving Skills, Purchasing/Procurement, Resolve Customer Issues, Sales, Sales Support, Supply Chain, Time Management

LOCATION

Woburn, MA

POSTED

Today

As a Representative – Customer Service (Sales Support), you will support customer and internal inquiries through a mix of email, system-based, and cross-functional communication, with a strong emphasis on data analysis and operational problem-solving. You will review and analyze backlog and inventory needs, determine appropriate actions, and coordinate with internal teams such as sales, supply chain, pricing, and purchasing to drive timely resolution. You will handle both routine and more complex requests by leveraging reporting tools and Excel-based analysis, ensuring accurate information and effective outcomes. You will proactively identify issues, take ownership of resolution paths, and collaborate across departments to support business continuity and customer satisfaction.

This role requires hybrid work in our Woburn, MA office. Onsite presence is expected Tuesday-Thursday.

Responsibilities:

+ Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.

+ Review and analyze backlog and inventory reports to determine appropriate actions.

+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

+ Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

+ High School Degree or Equivalent required

+ Associates’ Degree (U.S.) preferred

+ 2-4 years of relevant experience

+ Solid interpersonal skills that allow one to work effectively in a diverse working environment

+ Able to effectively communicate both verbally and in writing

+ Able to work well under pressure

+ Strong attention to detail

+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

+ Computer literate, including effective working skills of MS Word, Excel, and e-mail

_#LI-MB1_

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html) and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

_Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._

_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

_This posting is for a current, active vacancy intended for immediate hire._

About the Company

WESCO

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