Representative - Customer Service

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.

• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

• Support Inside Sales Representatives (Main focus of role)

• Understand your team's customers in greater detail

• Understand how they manage each account to support their day to day needs

• Free up ISRs from admin tasks so they can focus on revenue generating opportunities

• Back-up ISRs when they are on PTO

• Enter purchase orders

• Obtain quotes from vendors, secure orders, and expedite when needed

Qualifications:

• High School Degree or Equivalent required
• Associates' Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

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