Job Location: Florida Mall
PRIMARY PURPOSE: This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon's interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.
PRINCIPAL RESPONSIBILITIES: The successful candidate's responsibilities will include, but not be limited to:
• Representing Simon to guests by providing high quality, efficient, friendly and energetic service • Delivering on all Simon Service initiatives and delivering excellent service to guests • Serving as "Seller" function of the Simon Gift Card program, and/or other payment products • Overseeing daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs • Maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant • Responding to guest and retailer inquiries and advising on the appropriate resolution • Implementing and following all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives • Capturing additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations) • Providing support and assistance to co-workers and to other departments as requested by supervisor; participating in team meetings and efforts to implement the center's projects and achieve the center's goals • Ensuring compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives • Executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers • Maintaining confidentiality and following the code of ethics
MINIMUM QUALIFICATIONS: A high school diploma or equivalent 1-2 years of customer service or sales background The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times Must be at least 18 years of age Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests Ability to effectively perform multiple tasks for up to 5 hours at a time Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays