Representative, Help Desk II

McLane Co Inc

Temple, TX

JOB DETAILS
SALARY
$22–$26 Per Hour
SKILLS
Analysis Skills, Communication Skills, Customer Relations, Distribution Operations, Distribution Services, Establish Priorities, Help Desk, High School Diploma, Identify Issues, Incident Management, Information Technology & Information Systems, Operational Support, Operations Management, Peripheral Hardware, Problem Solving Skills, Procedure Development, Production Support, System Operations, Systems Administration/Management, Technical Support, Telephone Skills, Time Management
LOCATION
Temple, TX
POSTED
2 days ago

Job Description - Representative, Help Desk II (JR109478)

Job Description

Representative, Help Desk II - (JR109478)

Description

Summary

Responsible for monitoring and managing enterprise system platforms, peripheral equipment, and batch job schedules to ensure reliable system operations. Provides support to internal and external customers, including distribution center teammates across all business units. Identifies, investigates, and resolves system alerts and operational issues while serving as a key point of contact for Operations support calls.

This is located on site in Temple, TX.

What You'll Do

  • Monitor and manage system platforms, peripheral equipment, and batch job schedules.
  • Monitor, identify, troubleshoot, and resolve system alerts and operational issues.
  • Support internal and external customers, including distribution center teammates across all business units.
  • Respond to and manage Operations calls in a timely and professional manner.
  • Escalate issues to appropriate support teams and follow established support procedures.
  • Perform other duties as assigned.

What We're Looking For

  • High school diploma or GED required; associate''s or bachelor''s degree in Information Technology or related field preferred.
  • 1 or more years of experience in IT operations, production support, help desk support, or a related technical environment preferred.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Ability to communicate effectively with technical and non-technical customers.
  • Ability to prioritize tasks and respond effectively in a fast-paced operational environment.
  • Basic understanding of system monitoring, job scheduling, and incident management processes preferred.

Why Join Us

  • Make a direct impact supporting mission-critical distribution operations
  • Hands-on technical role with exposure to diverse technologies
  • Stable organization with long-term career growth opportunities
  • Team-driven culture that values reliability, service, and accountability
  • Opportunity to build both technical and customer-facing skills

Benefits you can count on:

  • This position is an hourly role that pays between $22-$26
  • Benefits begin on Day 60: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
  • Paid time off begins after 90 days.
  • 401(k) Profit Sharing Plan after 90 days.
  • Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/

Primary Location

: United States-Texas-Temple

Work Locations

:

North Campus

4747 McLane Parkway PO Box 6115

Temple 76504

Business Unit: IS970

Job

: Information Technology

Schedule

: Full-time

Shift

: 1st - Day

Employee Status

: Regular

About the Company

M

McLane Co Inc

McLane Company, Inc. is one of the largest supply chain services leaders, providing grocery and foodservice supply chain solutions for convenience stores, mass merchants, drug stores and chain restaurants throughout the United States. McLane offers excellent career opportunities in its many Distribution Centers across the country. Becoming a McLane teammate is to become part of an honest, stable, and reliable company with over 125 years of success. We’re looking for teammates with perseverance who don’t mind taking the extra step for our customers, our community, and the company. In return, we’ll pay you well and offer you the opportunity to go as far in your career as you want to go. We have a winning, growth-driven culture. We focus on hiring the best and the brightest teammates. It’s also why our customers are some of the largest and most respected retailers in America, and the brands we deliver every single day are the ones you know and love.

EQUAL OPPORTUNITY EMPLOYER
McLane Company, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law. For our complete EEO and Pay Transparency statement, please visit www.mclanecareers.com/eeo.

In addition, McLane is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation for the application process due to a disability, please email accessibility@mclaneco.com.

COMPANY SIZE
23,000 teammates
INDUSTRY
Travel, Transportation and Tourism
WEBSITE
http://mclanecareers.com/