Representative, Order Entry

Founded in 1878, Caleres, originally known as Brown Shoe Company, is a global footwear company comprised of some of the world's most loved brands including Famous Footwear, Sam Edelman, Naturalizer, Dr. Scholls, and Allen Edmonds and many more. Caleres legacy includes 145+ years of craftsmanship, a passion for fit with a mission to inspire people to feel great…feet first.

What We Do - Accountabilities

• Ensures accurate entry for order types requiring special handling, unique support, or urgent assistance, typically TPO, PTO, International, and occasionally time sensitive closeouts
• Ensures proactive communication and partnership between customers, relevant business partners, and Order Management leadership regarding order issues and changes
• Prioritizes order entry requests to ensure orders meet purchasing / shipping deadlines and visibility for forecasting, escalating for assistance cross functionally when volumes risk SLA Commitments
• Creates and maintains customer profiles and/or templates detailing customer specific requirements for entry

Essential Functions

• Provides timely and accurate order set up and proofing for all complex order set ups (aka TPO, PTO, International) and closeouts (as resources allow) for all Caleres Brands using preferred system tools (e.g., SAP, Fiori Upload, OE Template, Connect, etc.)
• Participates in systems and process training and development for staff that enhances quality of service and reduces/eliminates manual activities
• Proactively communicates order exceptions to appropriate parties when necessary
• Uses a consistent, efficient Order Entry process following established guides and best practices
• Monitors, keys, and maintains the sample logs as needed for CAL1, CAL2, LDC, SAM
• Distribute order confirmations as customers require, and automation cannot solve needs
• Identifies opportunities for process improvement and recommends solutions
• Assists with special projects, as needed
• Assures achievement of individual KPIs and objectives
• Occasionally assists in administrative elements of onboarding new team members
• Adheres to established procedures, executing routine tasks independently

Preferred Qualifications & Education

• BS/BA in Business preferred
• 1-3 years Retail / Wholesale experience (B2B Preferred)
• Good communication skills required
• Detail oriented
• Computer experience
• Basic MS Office: Word, Excel, Outlook
• SAP (S4HANA, Fiori) or equivalent a plus
• Power BI Reporting a plus

Physical Requirements and/or Environment

• Hybrid - HQ (Cube - open space)

Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.

Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.

Fraudulent Recruiting Disclaimer: Please beware of fraudulent recruiting. Legitimate Caleres, contacts will use @caleres.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Caleres employee, please refer to our fraudulent recruiting statement found here: https://www.caleres.com/careers/be-aware-of-recruiting-fraud