Representative Payee Coordinator

**Please read theENTIREjob posting before applying**

**This is an in-office position, experience in an accounting setting is preferred**

This position is in the Maquoketa Administration Office. At Imagine the Possibilities, Inc., we believe in equipping individuals with the tools and knowledge they need to manage their finances confidently and independently. Our Payee Services team plays a vital role in this mission by helping individuals steward their monthly incomes, build financial literacy, and achieve greater autonomy in their lives.

What Youll Do:

• Support the daily operations of our Administrative Office within the Payee Services department.
• Assist in managing the monthly income of our clients, ensuring timely and accurate processing.
• Help individuals develop and maintain personal budgets.
• Collaborate with team members to identify and meet the tangible needs of those we serve.
• Maintain organized records and provide excellent customer service to clients and stakeholders.

What Were Looking For:

• Experience with Quick Books is preferred but not required.
• Must be proficient with Excel.
• Strong organizational and communication skills.
• A passion for helping others and making a meaningful impact.
• Ability to work collaboratively in a team-oriented environment.

What Winning Looks Like:

While its not a competition, we do recognize that each person wants to win at life; and youre a central part of someone elses wins as well as your own! In this role, youll be responsible to:

• Provide Payee services.
• Act as a liaison between organizations, individuals, and staff to assess needs for each individual.
• Complete reports as necessary for Social Security.
• Attend meetings for individuals as necessary to understand their needs.
• Assist in special projects as assigned.
• Alternate Representative Payee Coordinator responsibilities where applicable:

o Record automatic deposits and withdrawals, verify deposits, write out checks, transfer funds, balance register daily and balance bank statements monthly. Write allowance checks for those individuals which require more frequent allowance money.

o Meet with individuals to make out bills and budgets. Discuss and advise individuals on budgeting, changes which may affect their income and advise of any programs which may be of assistance.

o Visit the bank as needed to open or close accounts, transfer money, make deposits, etc.

• Social Security Contact alternate responsibilities where applicable:

o Submit correctly completed Representative Payee Application to Representative Payee Associate Director for approval and contact Social Security for an appointment to apply for services.

o Complete Social Security phone reviews when notified.

o Report any changes in withdrawals or deposits to Representative Payee Associate Director and/or other Representative Payee Coordinator for your region.

o Manage debit cards/loads/budgets as necessary.

o Balance and monitor bank accounts daily to ensure no accounts exceed the allowable monthly resource limit.

o Discuss and advise individuals on budgeting, changes which may affect their income and advise of any programs that may be of assistance.

o Send bank deposits as necessary and provide written documentation of deposit to Representative Payee Associate Director and/or Representative Payee Coordinator for your region.

o Prepare necessary reports as needed and requested. Report accurate and updated bank information, including new clients and discharged clients.

• Thoroughly read, comprehend, and appropriately apply all policies and procedures established by the agency.
• Report issues of concern to supervisor. Offer ideas and suggestions for resolution of concerns. Use appropriate methods and channels of communication.
• Maintain flexibility to work alternate shifts, locations, weekends, and additional/less hours based on the needs of the agency.
• Ensure all Imagine the Possibilities, Inc. policies and procedures are followed, including the Compliance and Integrity Program and Safety
• Complete training in a timely manner and/or as assigned.
• Other job duties as assigned.

Know Were For You:

We know finding the right opportunity can be tricky thats why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, youll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, youll have access to:

• Competitive Wages: The base pay is $18.50/hour. With education and experience, you could start out making more than that.
• Flexible Scheduling: This position is Monday through Friday 8am-4:30pm. No holidays, No weekends.
• Generous Paid Time Off (PTO): We all deserve a break now and then dont feel bad about taking time for you.
• 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life.
• Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance weve got you covered.
• Pre-Paid Legal Services: Be prepared for the things you just cant be prepared for on your own.
• Discounted Costco or Sams Club Memberships: What can we say? We know a great deal when we see one.
• Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career.
• Employee Assistance Program: Were there for you through all lifes ups and downs.

Job Industries

• Social Services