Representative Scheduler II

Overview

Job Summary

Obtains accurate demographic, insurance, and clinical information and enters into the computer system to create the new patient account and financial record. Schedules patient with the appropriate specialty provider across the BMG system. Performs other duties as assigned.

Responsibilities

• Provides coordination of patient flow by following established scheduling procedures and protocols for specialty providers.
• Handles phone calls for all internal and external customers into the department.
• Competently uses the hospital information and telecommunications systems to maintain records, correspondence, and reports to facilitate timely communication and accurate documentation.
• Communicates with staff and customers by maintaining, receiving, conveying and recording information accurately.
• Completes assigned goals.
• Performs other duties as assigned.

Specifications

Experience

Minimum Required

• 1 year of business experience in a healthcare environment.

Preferred/Desired

• 2-3 year of business experience in a healthcare environment.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Additional business/college courses preferred. Knowledge of medical terminology preferred.

Training

Minimum Required

• None

Preferred/Desired

• Knowledge of EPIC or other electronic medical records. Front desk clinical clinical scheduling experience preferred.

Special Skills

Minimum Required

• Basic computer skills, ability perform basic math computation. Excellent customer service and communication skills. Ability to speak, articulate, and be understood clearly.

Preferred/Desired

Licensure

• None

Minimum Required

Preferred/Desired