Representative, Specialty Pickup Retail Recovery

Were building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, youll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Position Summary The role of a SPAR Recovery representative is to assist with reconciling outstanding SPAR orders at retail by ensuring that they are either returned to CVS specialty or confirming that they have been delivered successfully to the patient. Job responsibilities may include making outbound/taking inbound calls to/from retail stores and/or patients to initiate the timely return of medications which are no longer needed by patients, or those medications which have not been picked up. This includes working with retail colleagues to locate and check in High Touch/ High-Cost orders. Other responsibilities can include printing, packing, and shipping supply requests to retail stores, patients, and prescriber offices. This role is essential for the effective management of SPAR orders not picked up; the potential risk could create regulatory and financial losses to the company. Required Qualifications At least one year of experience in customer service or healthcare services, with phone experience. Six months computer experience in a Windows based system. Excellent communication, organizational and interpersonal skills. Attention to details and accuracy. Ability to lift up to 50 pounds. PA Pharmacy Technician State License Preferred Qualifications Ability to work in a team environment. Ability to work independently. Education High school diploma or equivalent Anticipated Weekly HoursTime TypePay Range The typical pay range for this role is: This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.