8D, Aerospace and Defense, Auditing, Business Growth, Code of Federal Regulations, Communication Skills, Continuous Improvement, Corrective Action, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Distribution Channel, Documentation, Electronics, Maintain Compliance, Manufacturing, Manufacturing Systems, Military, OEM (Original Equipment Manufacturer), Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Problem Solving Skills, Process Improvement, Quality Engineering, Quality Management, Risk Analysis, Root Cause Analysis, Sockets, Supply Chain, Team Player, Time Management, United States Citizen, Vendor/Supplier Evaluation, Vendor/Supplier Quality Management, Wire Harness
Are you passionate about solving quality challenges, working directly with suppliers, and ensuring exceptional customer satisfaction? We are seeking a highly motivated Resale Supplier Quality Engineer to play a critical role in supporting our growing resale business. In this position, you will serve as the key link between suppliers, customers, and internal teams to ensure quality, compliance, and delivery expectations are consistently met.
If you thrive in a fast-paced environment, enjoy investigating issues, driving corrective actions, and collaborating across multiple functions, we'd love to hear from you.
As a Resale Supplier Quality Engineer, you will be responsible for ensuring supplier quality performance and supporting customer satisfaction through proactive quality management and rapid issue resolution.
Key Responsibilities
- Lead the resolution of customer complaints related to resale products by driving root cause investigations and ensuring timely corrective and preventive actions with suppliers.
- Partner closely with Customer Service, Operations, Production, and suppliers to contain quality issues and restore customer delivery expectations.
- Monitor and improve supplier performance through quality oversight, audits, corrective action follow-up, and performance reviews.
- Verify that incoming resale materials meet customer specifications and quality requirements.
- Conduct supplier visits and support supplier audits to assess performance, identify risks, and drive continuous improvement.
- Escalate critical quality concerns impacting customers and coordinate rapid response activities to protect customer satisfaction and business continuity.
- Maintain supplier quality documentation, records, corrective action reports, and performance metrics.
- Support incoming inspection and First Article Inspection (FAI) activities as needed.
Required Qualifications
- 1+ years of experience in Supplier Quality, Quality Engineering, Manufacturing, Customer Service support, or a related field.
- Ability to respond quickly and effectively to customer quality concerns and coordinate supplier corrective actions.
- Experience supporting supplier audits and conducting supplier site visits.
- Knowledge of root cause analysis and corrective/preventive action methodologies, including 8D or similar problem-solving tools.
- Strong communication and organizational skills with the ability to collaborate across multiple functions and manage competing priorities.
Preferred Qualifications
- Bachelor's degree in Engineering, Quality, Manufacturing, Supply Chain, or a related discipline.
- Experience with incoming inspection and First Article Inspection (FAI).
- Exposure to supplier quality management, inspection, manufacturing quality systems, or customer-facing quality support roles.
- Technical training, military experience, or vocational certifications in manufacturing, quality, or related fields may be considered in lieu of a degree.
- Experience working in regulated manufacturing environments such as aerospace, defense, electronics, or industrial manufacturing is a plus.
The base salary range for this role is $75,000 - $85,000. The salary range provided is a good faith estimate representative of all experience levels. PCD considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
A Little Bit About Us
Amphenol PCD, a subsidiary of Amphenol Corporation, is one of the world's leading suppliers of interconnect products for Military, Commercial Aerospace, and Industrial applications. Located north of Boston in Beverly, Massachusetts, we design and manufacture a wide range of products - System Attachments, Junction Modules, Relay Sockets, Terminal Blocks, Rectangular & Circular Connectors, and Cable Assemblies & Adapters. With facilities in North America and Asia, Amphenol PCD products are chosen by hundreds of OEMs around the world reliant on Amphenol's technical excellence, global network of distributors, and cost-effective solutions for custom systems.
Due to the nature of our business, the candidate must be able to legally work in the United States; we are unable to provide sponsorship. Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C. 1101(a)(20).
Amphenol PCD is a proud Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
This organization participates in E-Verify.