Research Information Systems Engineer - Professional

About Us

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Techs faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nations top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Techs Mission and Values

Georgia Techs mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Georgia Tech Research Institute (GTRI) is the nonprofit, applied research organization of the Georgia Institute of Technology (Georgia Tech). Founded in 1934 as the Engineering Experiment Station, GTRI has grown to more than 2,900 employees supporting eight laboratories in over 20 locations around the country.

Each day, GTRIs science and engineering expertise is used to turn ideas into workable solutions for our customers. We take the best ideas, often co-developed with our Georgia Tech academic partners, and turn them into systems applications that provide a significant technological advantage over other approaches.

Job Summary

The Research Information Systems Engineer is responsible for designing, implementing, and maintaining advanced research systems and solutions. This role involves engineering systems and automation, providing technical support, and ensuring the reliability, efficiency, and compliance of research systems and applications. This role collaborates with cross-functional teams to optimize research processes and support the organizations research objectives.

Responsibilities

Job Duty 1 -

Design and optimize systems and algorithms for data extraction, processing, and decision-making. Develop and implement intelligent automation, infrastructure as code, and CI/CD solutions to streamline research workflows. Conduct automation testing and validation to ensure accuracy and compatibility with existing systems. Serve as a resource and Subject Matter Expert (SME) for related engineering tools and technologies.

Job Duty 2 -

Provide specialized technical support for complex research infrastructure systems and applications. Diagnose and resolve technical issues and performance bottlenecks. Offer guidance and training to end-users and technical support associates. Provide subject matter expertise and make other significant contributions to research projects.

Job Duty 3 -

Design, develop, implement, and maintain infrastructure, applications, and systems to meet requirements and enable new capabilities. Configure, deploy, and troubleshoot systems, networks, and software to ensure reliable and efficient operations. Conduct system analysis, performance tuning, and optimization to enhance the performance and scalability of research infrastructure systems. Test and evaluate solutions, perform quality assurance checks, and ensure compliance with technical standards.

Job Duty 4 -

Collaborate with researchers, process owners, and technical teams to identify technology needs and requirements. Define and prioritize product features, requirements, and user stories based on research needs and feedback. Participate in project planning, requirement gathering, and implementation of research infrastructure solutions. Communicate updates, changes, and plans to stakeholders and internal teams.

Job Duty 5 -

Document system configurations, technical specifications, and implementation procedures. Maintain automation documentation and track changes to support governance. Manage change control processes to ensure systematic and controlled implementation of changes. Design, develop, and implement comprehensive IT business continuity and disaster recovery (BC/DR) strategies to ensure the protection of critical research systems, applications, and data. Ensure that business continuity plans are tailored to meet regulatory requirements for safeguarding research data, including Controlled Unclassified Information (CUI).

Job Duty 6 -

Ensure adherence to technical standards and best practices. Ensure continuous compliance with governance, security, and data privacy standards. Support system governance, compliance, and security measures to ensure system integrity and quality.

Job Duty 7 -

Stay informed about the latest trends and technologies in research infrastructure and automation. Continuously monitor and optimize infrastructure performance through data analysis and improvement cycles. Drive innovation by integrating new technologies and methodologies into research processes.

Job Duty 8 -

Conduct market research, customer interviews, and usability studies to gather insights and inform infrastructure decisions. Translate research requirements into actionable tasks, user stories, and acceptance criteria for development teams. Manage service backlogs, prioritize feature development, and ensure timely delivery of infrastructure increments. Conduct user acceptance testing, validate infrastructure functionality, and gather feedback for improvements.

Job Duty 9 -

Provide training, guidance, and mentorship to enhance technical skills and knowledge of coworkers and stakeholders. Offer user training, support, and assistance to help end-users navigate research infrastructure systems and applications.

Job Duty 10 -

Perform other job-related duties as assigned.

Required Qualifications

Educational Requirements

Associates Degree in related discipline or equivalent combination of education and experience.

Required Experience

No prior relevant work experience required.

Preferred Qualifications

• Experience configuring and supporting end users on Windows, MacOS, Ubuntu, and RHEL operating systems.
• Experience writing and deploying scripts via Jamf to manage and support MacOS environments.
• Experience performing hardware maintenance, including switch and server replacements and laptop repairs (drives and motherboards).
• Experience managing virtual environments in vCenter, including creating and modifying virtual machines.
• Experience developing Axonius queries for asset management and security auditing.
• Jira platform administration, including creating custom fields and managing workflows.
• Active Directory administration involving user management, computers, and group assignments.
• Possession of an IAT Level 2 certification, such as CompTIA Security+ or Network+.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individuals race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Other Information

This is not a supervisory position.

This position does not have any financial responsibilities.

This position will not be required to drive.

This role is considered a position of trust.

This position does not require a purchasing card (P-Card).

This position will not travel

This position requires security clearance.

Due to our research contracts with the U.S. federal government, candidates for this position must be U.S. Citizens

Background Check

Successful candidate must be able to pass a background check. Please visit https://usg.policystat.com/policy/19298143/latest/