Research IT Tech Support

Posting Details

Posting Details

Requisition Number S3124 Position Number 998389 Position Classification Title Technology Support Analyst Functional Title Research IT Tech Support Position Type Staff University Information

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

Enterprise Research Technology's primary purpose is to empower research, innovation, and community-engaged scholarship by delivering secure, compliant, and researcher-centered technology services that scale with UNCG's Research growth. This include direct support of the 20 departments and centers that report to the VC of Research and auxiliary support of Research projects across UNCG. Enterprise Research Technology manages research computing enablement (HPC facilitation), research technology consultation, enterprise-aligned research storage, and research data lifecycle support, along with governance participation through committee representation to ensure services remain responsive to evolving research and community needs.

Position Summary

This position serves as the Information Technology Support Analyst for the Division of Research and Engagement which in turn supports the IT functions of all departments, centers, institutes and communities within DORE as well as other research related projects across the UNCG campus and remote Research centers. This position will support hardware, software and

networking needs in the research area, maintain inventory listings for DORE, and work with a variety of clients to resolve IT problems.

Minimum Qualifications

An Associate's degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role: or a Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role: or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.

• Journey level requires an additional one (1) year of experience
• Advanced level requires an additional two (2) years of experience

Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants are required to upload a list of at least three (3) professional references that includes:

• Name,
• Company Name,
• Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

Recruitment Range $47,379 - $55,613 Org #-Department Info Technology Services - 23101 Work Hours of Position 8 a.m - 5 p.m., M-F Number of Months per Year 12 Posting Requirements Job Family Information Technology Career Banded Title Technology Support Analyst Open Date 05/20/2026 Close Date 06/05/2026 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency 70

Key Responsibilities

____

Key Responsibility

Technology Support

Essential Tasks

• Work independently to resolve hardware, software and networking issues for end users. Analyze recurring problems and technical issues to resolve specific user needs.
• Maintain Conference Room technology and assist with hardware and software needs of conference room users.
• Provide training and step-by-step instructions for ORE staff and researchers in use of software and hardware. This includes remote support as needed.

Key Responsibility

Hardware Deployment

Essential Tasks

• Advise and assist users in selecting and ordering computer equipment.
• Manage the intake and imaging of new computers and other technology equipment including projectors, computer peripherals and video conferencing equipment. Assist with shipping equipment to remote users.

Key Responsibility

Technology Inventory Management

Essential Tasks

• Independently manage desktop, Laptop, projector and telephone inventory.
• Identify users in need of upgraded hardware in strategically recommend replacement Hardware.
• Maintain an up-to-date inventory system within appropriate software systems.

Key Responsibility

Client Consultation

Essential Tasks

• Determine Client needs and effectively communicate problems with IT experts.
• Meet with clients to assist with routine issues and develop solutions that will prevent future problems. Escalate IT issues as needed to appropriate support areas.

Key Responsibility

Solutions Development

Essential Tasks

• Assist IT experts in creating solutions to complex IT problems.
• Use basic troubleshooting principles to identify where larger solutions are needed.
• Serve as a technical resource in developing IT policy.

Competency

____

Competency Planning and Organizing Competency Description

• Capable of working independently on tasks, developing own work schedule and monitoring progress against defined parameters.
• Performs job with minimal supervision.

Competency Level Contributing Competency Project Management Competency Description

• Serves as a productive project team member through timely completion of assigned tasks.

Competency Level Contributing Competency Technical Knowledge Competency Description

• Knowledge of technology principles and terminology associated with the work unit and area of responsibility.

Competency Level Contributing Competency Technical Solution Development Competency Description

• Works within own specialty with ability to integrate and coordinate elements of that specialty. Demonstrates working knowledge of technologies and systems in place with the capability of supporting these technologies.

Competency Level Contributing Competency Technical Support Competency Description

• Capable of resolving routine problems.
• Able to solicit relevant information from client in order to sufficiently describe non-routine problems to technical expert and effectively communicate solution to client.
• Demonstrates working knowledge of technologies and systems in place with the capability of supporting these technologies.

Competency Level Contributing Competency Consultancy Skills Competency Description

• Determines client needs and effectively communicates back to technical experts.
• Acts as technical resource to others within work specialty.

Competency Level Contributing

ADA Checklist

ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical Effort Hand Movement-Repetitive Motions, Hand Movement-Grasping, Finger Dexterity, Reading, Eye-hand coordination, Hearing, Talking, Standing, Sitting, Walking, Lifting-60-90 lbs., Pushing/Pulling, Bending, Squatting, Crawling, Reaching Work Environment

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter
• List of References

Optional Documents

• Reference Letter 1
• Reference Letter 2
• Reference Letter 3

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Please indicate how you learned of the vacant position for which you are applying:

• UNCGjobsearch Website

• Greensboro News & Record

• Carolina Peacemaker

• Other Newspaper

• The Chronicle of Higher Education

• Inside Higher Ed

• Other Professional Journal

• NCWorks.gov

• UNC System Job Board

• Other Online Job Board

• Personal Networking

• Other

• • Other: Please list

(Open Ended Question)

• • Are you eligible to work in the United States without sponsorship?

• Yes

• No

• • Will you now or in the future require visa sponsorship for employment at the University of North Carolina in Greensboro?

• Yes

• No