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Research Operations Program Manager

PROLIM Corporation

  • 4 days ago
  • Remote
  • $95–$100 Per Hour
  • Contractor
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Skills

  • Analysis Skillsunmatched
  • Machine Toolunmatched
  • Operational Auditunmatched
  • Operations Managementunmatched
  • Operations Researchunmatched
  • Project/Program Managementunmatched
  • Systems Administration/Managementunmatched
  • Systems Analysisunmatched

Description

We are seeking a hands-on Research Operations Program Manager, Systems & Analytics to strengthen the execution layer behind that work. This role sits at the intersection of research operations, analytics, tooling, and operational change: building the systems that make research work visible, measurable, and easier to manage across a large, compliance-sensitive product organization.

The right person is an operator-builder: analytically strong, operationally practical, and comfortable taking ambiguous problems from diagnosis through adoption. They bring the judgment to know when to move independently, when to bring evidence forward, and how to build systems that make complex work easier to execute.

Job Responsibilities

  • Own the execution and continuous improvement of program operating cadences, including intake tracking, milestone and risk management, and stakeholder updates
  • Build practical AI-enabled research operations workflows, including configuring internal tools, translating repeatable support and discovery needs into AI-assisted processes, evaluating AI vendors and self-service tools, and defining the controls needed for quality, privacy, provenance, measurement, and human review
  • Build and run the research operations portfolio system, including project status, data completeness, vendor/tool usage, and recurring portfolio reporting
  • Identify recurring process bottlenecks from support requests, chat history, tracker data, and stakeholder feedback; translate those patterns into documentation, self-service coverage, automation, or escalation paths
  • Establish measurement for research velocity, portfolio health, tool adoption, operational cost efficiency, self-service coverage, and AI-enabled workflow impact
  • Apply hands-on analysis across SQL, spreadsheets, vendor data, tracker data, and qualitative operational signals to surface performance trends, trade-offs, and decisions requiring leadership input
  • Drive adoption of new systems and workflows by instrumenting usage, closing data-quality gaps, training users, gathering feedback, and iterating based on what the team actually uses
  • Work with research leadership, data science, finance, legal/privacy, operations, and vendor partners to manage dependencies, address data gaps, and prepare evidence-based recommendations for decision-makers

Numbers & Facts

Location (
Remote)
Job TypeContractor
IndustryComputer/IT Services
Salary$95–$100 Per Hour
Year Founded2005
HeadquartersFarmington Hills, Michigan, US
Websitehttps://www.prolim.com/

Qualifications

Minimum Qualifications

  • 6+ years of experience in operations, program management, business operations, research operations, product operations, analytics, or a related field, including at least 3 years in operational analytics or measurement
  • Track record of designing and delivering complex operational programs or systems from concept through scaled adoption, including defining scope, building stakeholder alignment, and shipping iteratively without a pre-existing playbook
  • Demonstrated experience applying AI and automation to improve operational or analytical workflows with appropriate human and data-quality controls
  • Strong hands-on SQL and Excel or Google Sheets skills, with experience independently analyzing complex operational data
  • Demonstrated ability to define metrics and translate analysis, dashboards, and reporting into operational decisions
  • Excellent written and verbal communication, analytical judgment, executive-ready synthesis, and ability to influence senior stakeholders

Preferred Qualifications

  • Experience supporting research, product insights, research operations, product operations, or another knowledge-intensive function
  • Experience with data workflow automation or lightweight systems development using tools such as Python, Apps Script, SQLite, or comparable technologies
  • Familiarity with data governance, privacy, provenance, access controls, or compliance-sensitive operations
  • Experience with vendor, procurement, budget, or program-impact measurement


Must-Have Skills           

  • 8+ years of program and project management in a cross functional environment
  • 3+ years in analytics/metrics-focused work (program analytics, biz ops, data analyst, or similar)
  • Experience building dashboards using BI tools (Tableau, Looker, etc) and recurring reporting for stakeholders/leadership
  • SQL & T-SQL skills  Strong hands-on SQL and Excel or Google Sheets skills, with experience independently analyzing complex operational data
  • Experience with data workflow automation or lightweight systems development using tools such as Python, Apps Script, SQLite, or comparable technologies

Nice-to-have Skills      

  • Experience supporting research, product insights, or research operations
  • Familiarity with data governance, privacy, provenance, access controls, or compliance-sensitive operations
  • Experience with vendor, procurement, budget, or program-impact measurement

Benefits

Paid Time-Off, Medical, Dental, Vision

About Company

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.

 

Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

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