Our Research team elevates human insights into the driving force of everything we do to inspire and provoke impact. As a Research Strategy and Operations Manager, you will manage programs for the Research Strategy and Operations team with your main function being the development and governance of a knowledge program leveraged throughout the organization. Other potential programs include surveys, recruitment, incentives, and AI capability development for the Research team.
You will bring creativity to the operational aspects of the team and deal with solving the “how,” freeing up your peers to focus on crafting the “what.” You anticipate how decisions are made, persistently explore and uncover new ways of doing things, and work collaboratively with stakeholders. You have demonstrated strong performance in prior roles; you thrive in ambiguity and demonstrate problem-solving leadership with limited oversight.
Duties:
Own Knowledge Management:
Further develop and own content around knowledge management including our Research Repository, Shared Drive, Airtable, and Glean Hub.
Assist in ensuring the work of the Research team is distributed throughout the company, aligned with our roadmap, and displays the scope and capabilities of our function.
Work with internal groups to uplevel the promotion of our work within the company.
Utilize knowledge management tools and processes to continually evangelize past, present, and future research work.
Operational excellence:
Continuously examine, experiment, and measure improvements to our operational model and processes (e.g. automating tasks, improving workflows, developing repeatable methodologies).
Key responsibilities include:
Work with stakeholders to build an information architecture for information sharing used by employees and partners
Create process that provides reports for stakeholders
Promote knowledge sharing through operational business processes and systems by strengthening links between knowledge sharing and information systems and improving integration among information systems in the organization to facilitate seamless exchange of clean, appropriate information across the organization
Build and nurture communities of practice, including workshops, trainings, one-on-one guidance, and troubleshooting for the team and partners
Build out knowledge metrics to support the business and drive improvements
Build a knowledge-centered support culture within our support organizations using Knowledge Centered Service (KCS) principles with our self-service platform
Develop ways to streamline content creation and consumption at Airbnb
Provide human factors and user experience knowledge and best practices to support organization and experience of users
Drive feedback obtained through analysis and testing back into development cycle
Develop and manage a centralized hub for AI vendor, tool, and pilot approvals, including evaluation processes, compliance review, and stakeholder coordination
Requirements:
BA/BS degree, 6+ years of Operations, Research, Program Management, Product Management, Project Management or relevant experience
Demonstrated ability to work through ambiguity to detailed solutions. Can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line
Experience working with researchers in a digital product organization and ability to communicate effectively with both technical and non-technical individuals
Long-term strategic thinking balanced with near-term execution skills and distinctive problem solving skills
Proven ability to build strong relationships and manage ambitious and operationally complex projects with cross-functional teams
Passionate and enthusiastic about organizational excellence and attention to detail
Develop work plans, gather, and synthesize relevant data and its management across the team to include hierarchy, taxonomy, tracking, etc. Lead analyses, develop final recommendations, and ensure they are implemented effectively and efficiently
Deep knowledge of experience research and consumer insights space
Experience with or understanding of cross-functional (pm, design & eng) product-driven organizations or digital agency
Strong demonstrated experience with Airtable
Knowledge of KCS methodologies for content creation and management
Compensation:
$74.43 – 82.76/hr W—2
Req ID:
36507288
Numbers & Facts
Location
San Francisco, CA
Salary
$74.43–$82.76 Per Hour
Skills
Analysis Skillsunmatched
Artificial Intelligence (AI)unmatched
Best Practicesunmatched
Business Processesunmatched
Business Supportunmatched
Communication Skillsunmatched
Content Developmentunmatched
Content Managementunmatched
Cross-Functionalunmatched
Customer/Client Researchunmatched
Data Managementunmatched
Detail Orientedunmatched
Develop Methodologiesunmatched
Human Factorsunmatched
Identify Issuesunmatched
Information Architectureunmatched
Information Technology & Information Systemsunmatched
Knowledge Managementunmatched
Leadershipunmatched
Metricsunmatched
Operational Improvementunmatched
Operations Managementunmatched
Operations Processesunmatched
Operations Researchunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Process Developmentunmatched
Process Improvementunmatched
Process Modelingunmatched
Product Managementunmatched
Project Planningunmatched
Project/Program Managementunmatched
Reporting Skillsunmatched
System Integration (SI)unmatched
Taxonomiesunmatched
Team Playerunmatched
Technical/Engineering Designunmatched
Test Plan/Scheduleunmatched
User Interface/Experience (UI/UX)unmatched
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