Research Support Specialist in Cranbury, NJ- Up to $33/hr!

Our client, a prominent healthcare organization in Cranbury, NJ, is seeking a Research Support Specialist to serve as a critical liaison between business users and technical support teams. This individual will be responsible for triaging incidents, researching issues, assigning cases to the appropriate resolution groups, and ensuring timely resolution of business-impacting incidents.

About the Job:

• Triage and evaluate incoming incidents to determine appropriate assignment groups and resolution paths.
• Investigate escalated business incidents to ensure complete and accurate information is available and clearly define issue scope.
• Research issues across applicable systems and business processes to identify root causes and drive resolution.
• Determine next steps and coordinate with internal teams as needed to resolve incidents effectively.
• Maintain detailed work notes and customer communications within ServiceNow to provide visibility into incident status and progress.
• Analyze and refine data extracts, reports, and other consumable business information to support incident and problem analysis.

About You:

• Bachelor's degree in Business Administration preferred, or an equivalent combination of education, training, and relevant experience.
• Excellent organizational and time management abilities.
• Understanding of business processes, workflows, associated systems, and operational environments.
• Knowledge of project management methodologies and best practices.
• Strong communication skills with the ability to explain complex concepts to diverse audiences.
• High level of attention to detail and commitment to achieving business objectives.
• Ability to work independently while managing assigned incidents under the guidance of leadership.

This role is ideal for a candidate who is analytical, detail-oriented, and capable of navigating complex business processes while maintaining exceptional communication with internal and external stakeholders. This contract role offers up to $33.33/hr. with potential to become contract-to-hire. If you are interested, apply today with a MS Word copy of your resume!

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!

Beacon Hill. Employing the Future (TM)