Reservation Agent Groups & Event Management (M/F/D) Dutch & English Speaking - Amsterdam

Minor Hotels is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today's global travellers through its diverse portfolio of 12 hotel brands - Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli.

As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

To strengthen our team, we are currently looking for a Reservation Agent (m/f/d) - Groups & Event Management to join our team in our office in Amsterdam, Hoofddorp.

Your Benefits at Minor Hotels

• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• Fair, collectively agreed compensation and additional quarterly bonus
• Refer-a-friend bonus (500 EUR).
• Travel allowance of €0.23 per km, up to 30 km distance from work each way;
• Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Regulated, family-friendly working time models in shifts from 8:00 a.m. to 4:00 p.m. and 10:00 a.m. to 6:00 p.m. with home office options
• Team events: summer parties, Christmas parties, running events, etc.
• The opportunity to grow within our company worldwide.

Your Role at a Glance

• Handle incoming reservation requests for groups and events in a timely and professional manner

• Proactively identify customer needs and provide tailored solutions

• Check hotel availability and allocate bookings in line with revenue management strategies

• Advise customers via phone and email, gather requirements, and create customized offers

• Collaborate closely with Sales, Revenue Management, and Banqueting teams to ensure seamless service

What Makes You a Great Fit

• Fluent in Dutch and English, both written and spoken

• Proactive mindset with a strong commercial focus

• Confident communicator who enjoys building relationships with clients

• Driven and ambitious with a passion for closing deals

• Ability to manage a diverse portfolio of clients and priorities

• Curious, team-oriented, and enjoy connecting with colleagues

Keywords: Groups & Events Reservation Agent (MICE) / Groups & Events Coordinator

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.