Reservation Specialist (Night shift, Every other weekend, 12 hour shifts)

Overview:

The Patient Accommodations Reservation Specialist is under the general direction of the Administrative Supervisor/Manager and is primarily responsible for coordinating the patient room assignment procedures and maintaining an up to date census and location of patients and vacant beds.  They are also responsible for assignment of Patient Status and correction of patient status.

Responsibilities:

1. Maintain confidentiality of patients.
2. Patient Status Classification
   1. Logs and monitor physician’s orders into computer database according to procedure.
   2. Correct status
3. Census Control:
   1. Contact Nurse Managers and nursing units for information on planned discharges
   2. Prepare and maintain room availability
4. Maintain hospital at correct admission level. Room Assignment:
   1. Decide on the priority of rooms to be cleaned and/or general cleaned.
   2. Make decisions on assignments of rooms for admission and transfers according to hospital and admission policies
   3. Coordinates bed assignment with Nurse Mangers and Staffing
   4. Works with the Nurse Epidemiologist to place isolation patients appropriately.
5. Transfers:
   1. Prepare and maintain patient transfer list.
   2. Coordinate with nursing service and housekeeping (in accordance with established policies and procedures) for the transfer of patients as requested by Medical Staff or hospital staff.
   3. Arrange transfer according to priorities established by policy.
6. General Office Duties:
   1. Maintain and update all patient status changes in computer, track and update daily reports on special procedure codes.
   2. Assist in answering telephones within the department within (three rings).
   3. Maintain neat and orderly work area.
   4. Midnight shift mails reports to Bed Board, Daily Admission, Daily Discharges, Discrepancy list, Exception list, and MRSA list, to be done at midnight.
   5. Maintain and update all patient status changes in com

 

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications:

Computer and/or computer software knowledge or experience. Excellent communication and customer service skills. Experience in clinical or clerical roles preferred. High school education or equivalent. Knowledge of medical terminology and typing skills are required (accuracy rather than speed). Must be able to read, write legibly, speak, and comprehend English. 

 

WORKING CONDITIONS

 

WORK CONTEXT

• Communicate with different personalities and engage in face to face discussion
• Must be able to communicate clearly and accurately
• Must be able to talk to others to convey information effectively.
• Must be able to use electronic mail, telephone and texting
• Must be able to deal with conflict
• Must be able to receive delegation
• Must be able to work in groups
• Able to listen to and understand information and ideas presented through spoken word
• Must be able to perform structured and unstructured work
• Must be able to meet time pressure and time lines
• Must be able to perform in exact and accurate manner

 

PHYSICAL FACTORS

• Physical presence onsite is essential.
• Vision and hearing normal or correctable to within normal range.
• Able to perform duties with or without reasonable accommodations
• Able to stand, walk, kneel, sit and stoop
• Able to tolerate prolonged periods of sitting. 
• Must possess fine motor skills required to conduct data entry.
• Must be able to tolerate prolonged periods of standing and walking
• Must be able to reach reasonable distances in any direction
• Must be able to stand, walk, kneel, bend, sit, stoop and lift
• Must be able to run in an emergency
• Must be able to move fingers in a coordinated manner
• Must possess stamina to work prolonged shift
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must be able to flex fingers in a coordinated manner for typing.