Reservations Agent

Reservations Agent

For 12 consecutive years, The Boston Globe has recognized White Elephant Resorts as one of the Top Places to Work in Massachusetts. We are seeking a motivated, sales-driven Reservations Agent to support our collection of award-winning boutique hotels and luxury resortslocated in Nantucket, Palm Beach, and Aspen.

Location: Nantucket, MA or Boston, MA Schedule: 8-hour shifts between 12:00 PM – 10:00 PM, including some weekends

As a Reservations Agent, you will serve as the first point of contact for our guests, helping them plan exceptional stays while delivering polished, personalized service. This role is ideal for a detail-oriented professional who thrives in a fast-paced, guest-focused environment.

Key Responsibilities

• Maintain detailed knowledge of hotel accommodations, amenities, rates, and promotions
• Manage room availability and reservation accuracy
• Stay informed on local events and travel logistics to Nantucket, Palm Beach and Aspen
• Accommodate special guest requests within the reservation system
• Verify all reservation information to ensure accuracy

Qualifications

• Sales-minded and goal-oriented
• Strong communication and multitasking skills
• Organized and detail-focused
• Proficient with computers and Microsoft Office
• Positive, flexible, and team-oriented

If you have excellent communication skills, are organized, flexible, great with computers and Microsoft office and have a sense of humor, we would love to welcome you to our White Elephant Resorts family.

Benefits & Compensation

White Elephant Resorts is a premier employer with spectacular benefits and compensation, including a competitive salary and bonus package; health, vision and dental; paid vacation; vested 401(K) plan; life insurance; long term care; health club reimbursement; dining/retail/hotel discounts and much more.