Communication Skills, Computer Skills, Computer Systems, Customer Support/Service, Leadership, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Revenue Growth, Sales, Writing Skills
Black Desert Resort, located in the stunning landscape of Southern Utah, offer unique ultra-premium and wellness experiences amidst breathtaking natural scenery. Black Desert Resort features world-class accommodations, exceptional dining options, and a variety of premium amenities, including a championship 19-hole golf course designed by Tom Weiskopf.
Job Summary:
The Reservations Agent will be the first point of contact for our guests, assisting them with reservations, providing information about our facilities and services, and ensuring a smooth and pleasant booking experience. This position requires excellent communication skills, a passion for customer service, and a desire to contribute to a premier hospitality experience.
Job Specifications:
Onsite: Black Desert Resort
Shift & Schedule Availability: Year-Round / Full-Time
Pay Rate: $15 - 17/hour. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Why Join Us:
- Competitive Benefits: Comprehensive health insurance, 401K with company match, employee dining room, flexible time off, exclusive resort discounts, and employee complimentary hotel stay program.
- Team-Focused Environment: Be part of a supportive reservations team committed to quality service and hospitality.
- Career Growth: Opportunities to advance in reservations, sales, and leadership.
Responsibilities:
Key responsibilities including but not limited to
- Handle incoming calls and emails for room reservations, modifications, and cancellations.
- Provide detailed information about resort amenities, services, room types, and rates.
- Use the reservations system to check availability and book reservations accurately.
- Assist guests with special requests and inquiries in a professional and courteous manner.
- Collaborate with other resort departments to ensure guest requirements are met.
- Process reservation-related paperwork and maintain accurate records.
- Follow up on guest bookings and confirmations.
- Identify and maximize room sales opportunities to enhance revenue.
- Address and resolve any issues or concerns that arise during the reservation process.
- Maintain up-to-date knowledge of resort events, promotions, and policies.
- Other duties as assigned.
Qualifications:
- Previous experience in customer service or reservations is preferred but not required.
- Strong verbal and written communication skills.
- Proficiency in computer systems and ability to learn reservation management software.
- Excellent phone etiquette and customer service orientation.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Detail-oriented with good organizational skills.
- Flexibility to work in shifts, including weekends and holidays.
#blackdesertresort