Job Description:
One of the world's most celebrated ultra-luxury yacht lines is looking for a Reservations Agent. You will be among the first voices our guests hear when they begin planning their voyage. This is not a call center role. It is a premium, relationship-driven position that requires warmth, precision, and a genuine love of delivering exceptional service to some of the world's most discerning travelers.
What You Will Do
- Handle inbound and outbound reservations inquiries with professionalism, warmth, and accuracy
- Guide guests and travel advisors through voyage options, itineraries, and the booking process
- Maintain complete and accurate booking records and communicate reservation details clearly
- Coordinate with internal teams to ensure a seamless pre-voyage guest experience
- Uphold the highest standards of discretion, responsiveness, and service excellence on every interaction
The Ideal Candidate
- 2 to 5 years of experience in luxury travel reservations, cruise line reservations, boutique hotel front office, or a premium client-facing hospitality role
- Experience working with ultra-high-net-worth clients or travel advisors in a luxury environment
- Exceptional written and verbal communication skills — every interaction reflects the brand
- Polished, professional, and warm with a natural instinct for anticipating guest needs
- Detail-oriented and organized with the ability to manage multiple reservations simultaneously
- Proficiency with reservations systems or booking platforms is a plus
- Multilingual candidates are warmly encouraged to apply — Spanish, French, German, Portuguese, or other languages are a significant asset
- A genuine enthusiasm for luxury travel and the world of yachting
Required Skills: