Reservations Coordinator

Position Summary:

The Reservations Coordinator plays a vital role in managing all aspects of zoo program reservations while also serving as a key contributor to the guest services team. This position requires a detail-oriented, independent professional who is equally comfortable handling daily reservations and guest communications.

The ideal candidate thrives in a collaborative environment, and seeks to take ownership of processes, elevate the department’s work, and bring fresh ideas that drive the organization forward.

Essential Duties and Responsibilities:

Qualifications and Experience:

Physical requirements:

The employee must occasionally lift and/or move up to 25 pounds and stand for long periods of time. The employee is frequently required to use hands and fingers to handle, reach or feel and manipulate objects, tools or controls. The employee is occasionally required to sit, walk distances, balance, stoop, bend, kneel and crouch. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear.

Ability to work outside in weather conditions typical of South Florida.

SPECIAL INFORMATION

Americans with Disabilities Act (ADA) Compliance

Naples Zoo is an Equal Opportunity Employer. The ADA requires Naples Zoo to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with the Human Resources Office.

As an Equal Opportunity Employer, Naples Zoo is committed to creating a diverse and inclusive company culture, and our team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

Employment Benefits

Medical, Dental & Vision Health Coverage

Company paid Life Insurance policy of $25,000

Supplemental insurance plans available (disability, GAP, accident, critical care)

403B Retirement and Investment Opportunities

Accrued Paid Time Off

Tuition Reimbursement Program available

Holiday Premium Pay

Employee Referral Bonuses

Complimentary Zoo admission for employees and/or their families after 90 days of employment

Complimentary and discounted admissions to 75+ Florida theme parks for employee and/or their families

30% Employee Discount at Naples Zoo Gift Shop & Zoo cafes