Call Centers, Call Volume, Communication Skills, Computer Systems, Cross-Selling, Customer Support/Service, Data Entry, Detail Oriented, High School Diploma, Insurance, Life Insurance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Negotiation Skills, Organizational Skills, PURE Operating System, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Real Estate Sales, Restaurant, Retail, Revenue Growth, Sales, Time Management, Vision Plan, Writing Skills
The Reservations Sales Agent is responsible for maximizing sales to high-end luxury travelers. This individual will proactively maintain and follow-up on leads generated from interested callers. We are looking for individuals who are sales-oriented, can provide high quality customer service, and consistently exceed the expectations of our guests by planning a once in a lifetime experience.
Company Background:
Pebble Beach Company, ("PBC" or "The Company") headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay, and Casa Palmero. The Company also operates five renowned golf courses: Pebble Beach Golf Links, home of the 2027 U.S. Open, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course, and the Tiger Woods designed short course, The Hay.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Forbes Five-Star certified since 2014, Pebble Beach Golf Academy & Practice Facility, and a diverse offering of culinary and retail experiences. PBC annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship.
Essential Duties & Responsibilities:
- Proven track record with sales in a results-oriented environment.
- Ability to work in a luxury-oriented, high-volume call center.
- Exceptional communication skills.
- Ability to effectively sell world-class itineraries to luxury travelers that includes rooms, golf, dining, spa, transportation, and other recreational activities.
- Ability to cross-sell from one property to another.
- Ability to negotiate sales to maximize revenue.
- Strong customer service skills to provide the Pebble Beach experience to every guest, every time.
- Possess ability to make quality, well-informed business decisions.
- Ability to work on Excel documents and calculate package pricing accurately and quickly.
- Other duties assigned by supervisor and manager.
Required Skills:
- High school diploma or equivalent experience.
- Ability to work in Microsoft Office Suite (i.e. Excel, Word and Outlook).
- Accurate work with attention to detail.
- Positive attitude.
- Use critical thinking and creativity to solve problems.
- Excellent verbal and written communication skills.
- Ability to perform data entry in various computer systems.
- Good organizational and time management skills.
Desired Skills:
- Some college preferred.
- Knowledge of Springer Miller Systems reservation software.
- 1-2 years of hotel/resort experience, preferably in reservations/sales.
- Prior sales experience.
Why work for Pebble Beach Company:
- Competitive Pay: $20.40/hour plus bonus.
- Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
- Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
- We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
- Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
- Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
- Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.