Reservations Specialist

• At Mirbeau, we’ve spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we’re committed to creating a workplace where our people feel supported, respected and empowered to grow. That’s why health, balance and well-being are core values in everything we do.  

• As a Reservations Specialist at Mirbeau, you will play an essential role in shaping the tone of the entire guest experience. Responsible for providing information, managing room bookings, and selling overnight accommodations across multiple properties, you will do far more than handle reservations, you’ll build trust, offer thoughtful guidance, and ensure every interaction reflects the calm, care, and elevated service our brand is known for. Through personalized booking conversations, you’ll answer questions with clarity and warmth while coordinating schedules, accommodating special requests, overseeing pre-arrival communication, and recommending services that support rest, healing, and restoration. Ultimately, you’ll create a seamless beginning to each guest’s journey, making their stay feel personalized, effortless, and memorable. 

• Pay Rate:  $18.00 per hour, plus commissions. Potential to make up to $25.00 per hour.

*Please Note: this role is based out of Saratoga Springs, but reports to Mirbeau's Reservation Center in Skaneateles, NY.    

Job Responsibilities: 

Guest Experience & Service 

• Serve as the first point of connection for guests- creating a warm, welcoming, and professional impression 

• Assist guests with reservations, across multiple properties, by planning and curating guest stays to support rest, wellness, and restoration 

• Promote and sell overnight accommodations, resort services, and seasonal offerings 

• Provide personalized guidance and thoughtful recommendations to tailor each reservation to guest needs and preferences 

• Handle general inquiries, special requests, and pre-arrival communications to ensure clarity, confidence, and anticipation of the experience 

Reservations Management 

• Manage and accurately process reservations, modifications, cancellations, and special requests across multiple platforms for all properties 

• Confirm all reservation details verbally and by email to ensure accuracy and guest confidence 

• Coordinate schedules, accommodate special requests, and oversee pre-arrival arrangements with discretion and care 

• Process payments, deposits, refunds, and gift card orders in accordance with company policies 

• Accurately input phone and online reservations, ensuring data accuracy and safeguarding  

Collaboration & Standards 

• Maintain in-depth knowledge of property offerings, seasonal packages, promotions, and marketing initiatives across all resort locations 

• Ensure every interaction reflects Mirbeau’s elevated standards of calm, care, and refined hospitality 

• Understand and comply with departmental policies, procedures, and service standards 

• Uphold the highest levels of confidentiality, courtesy, and professionalism in all communications 

• Collaborate cross-departmentally to ensure seamless communication and guest experiences 

• Handle incoming calls for multiple properties with professionalism and adherence to Forbes and Mirbeau standards 

• Attend meetings and training sessions as required 

• Perform additional duties as assigned 

Qualifications, Skills & Educational Requirements: 

Education & Experience 

• High school diploma or equivalent required 

• Minimum 1 year of prior experience in customer service, hospitality, or reservations is required, with experience in luxury hotels, resorts, or spa environments strongly preferred 

• Sales experience or proven ability to upsell services and packages is a plus 

Qualifications & Skills 

• Exceptional verbal and written communication skills with a warm, professional tone 

• Strong attention to detail and accuracy in handling reservations, payments, and guest information 

• Ability to multitask and prioritize in a fast-paced, multi-property environment 

• Proven ability to connect authentically with guests and provide thoughtful, personalized service 

• Strong problem-solving skills with the ability to anticipate and respond to guest needs 

• Knowledge of hospitality or wellness services preferred; ability to confidently recommend amenities and packages 

• Computer proficiency in standard software applications including reservation systems, booking platforms, and Microsoft Office Suite  
• Minimum typing speed of 40 WPM required 

Professionalism & Personal Attributes 

• Upholds the highest standards of discretion, confidentiality, and professionalism 

• Consistently positive and flexible; availability to work evenings, weekends, and holidays is required 

• Well-groomed, refined, and professional in appearance, upholding Forbes and Mirbeau standards 

• Charismatic, articulate, and engaging- with the ability to influence and foster trust and connection 

• Collaborative team player who also thrives working independently 

• Demonstrates exceptional service etiquette and refined communication skills 

• Maintains a calm, confident, and composed demeanor in all interactions 

Employee Perks and Company Incentives: 

• Discounted rates for services and retail items within the spa!! 

• 401K with company match 

• Medical, Dental, Vision and Life Insurance Plan 

• Employee Assistance Program and Resources 

• Paid time off for full-time AND part-time employees!! 

• Holiday Pay 

• Career advancement potential within the company 

• Anniversary Program!! 

• Work Performance Incentives  

• And more!!! 

Only the best know that flawless stays are built from thoughtful beginnings. 

Come find your balance- and your future- with us.