Reservations Supervisor One of the desert’s premier hot springs resort and busy day spas is seeking an experienced reservations supervisor.
You will oversee daily reservation operations, support agents, manage group blocks, and ensure high occupancy and revenue accuracy. You report directly to the General Manager.
Key Responsibilities
- Supervise and train daily reservation agents and coordinate shift schedules.
- Manage complex group bookings, VIP reservations, and special requests.
- Monitor daily and weekly booking pacing, third-party channels (OTAs), and system accuracy.
- Resolve escalated guest booking issues or discrepancies professionally.
- Partner closely with Front Desk, Sales, Events and Marketing teams.
What We Are Looking For
- 2+ years of hotel reservation supervisory experience with revenue management experience preferred.
- Proficiency in hotel Property Management Systems (PMS), knowledge of Roommaster and SpaSoft is a big plus.
- Strong communication, problem-solving, and organizational skills.
- Flexibility to work occasional weekends or holidays based on hotel demand.
Traits we love:
- Loves a good challenge
- Resourceful and adaptable
- A strong sense of curiosity
- Embraces feedback and constantly seeks to improve
- Collaborative and knows how to get things done as part of a team
- Excellent multitasker
- Reliable and punctual
Pay commensurate with qualifications up to $29 an hour.
We are a growing, multifaceted property with learning and growth opportunities in all aspects of hospitality, including (but not limited to) guest services, food & beverage, spa services, retail, reservations as well as grounds, facility and water system maintenance. If you’re interested in a future in the hospitality industry, we are the place. We prefer to promote from within and love seeing our team members grow.
- We are looking forward to reading your resume
About Us
Majestically perched on Miracle Hill overlooking Mt San Jacinto and the Coachella Valley, AZURE PALM HOT SPRINGS offers the complete hot springs spa experience.Only 2 hours from Los Angeles, 15 minutes from Palm Springs and 35 minutes from Joshua Tree, AZURE PALM HOT SPRINGS is a new and different hot springs experience in Desert Hot Springs. Enter through the glass doors, beyond the spacious, sunlit lobby, massive date palms shade the courtyard and twinkling firepits. Mt. San Jacinto shimmers in the distance beyond an acre of lush desert landscape featuring fresh, free flowing hot mineral spring water spilling into private mineral tubs.