Coaching, Communication Skills, Computer Software, Content Management Systems (CMS), Customer Support/Service, Data Entry, Documentation, English Language, Establish Priorities, High School Diploma, Interviewing Skills, Learning Management System (LMS), Procedure Implementation, Public/Media/Press/Analyst Relations
The Reservations Supervisor is responsible for supervising Reservations agents ensuring they provide efficient and friendly service to all guests.
This is an In-Person position only.
Duties:
- Supervise, direct, and coach all agents, providing them feedback, recommendations, and assistance.
- Oversee the reservations team, ensuring excellent guest service by managing service difficulties and prioritizing guest needs.
- Effectively communicate with guests, coworkers and management via email and profile notes.
- Conduct interviews, train, and evaluate Reservation Agents.
- Conduct one on one training with agents.
- Assist with inputting reservations and monitoring and adjusting rates.
Qualifications:
- Must be at least 18 years of age.
- High School Diploma or G.E.D required.
- Two or more years' experience in front desk or reservations are preferred.
- Experience in customer service, public relations and excellent communication skills preferred.
- Capable of learning and effectively using a variety of computer applications and software such as LMS, CMS/ACSC, TIX and more.
- Ability to remain alert in a high volume, ever-changing task environment, follow detailed procedures and ensure accuracy in documentation, communication, and data input.
- Must be able to communicate clearly and effectively in English.