Residence Inn Detroit Pontiac Auburn Hills - Front Desk Agent

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru-mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message across-clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

The newly renovated Residence Inn Detroit Auburn Hills is a premier Auburn Hills Hotel, located off I-75 near Fiat Chrysler Automobiles, HPE, Volkswagen, General Motors and Delphi. We are a top choice among Auburn Hills, Troy, Birmingham and Bloomfield Hills hotels. Start every morning with complimentary hot breakfast and stay connected with free high speed WI-FI . Experience the Residence Inn Mix on Mon-Wed evenings in our redesigned lobby space featuring a modern living room style lounge with outdoor fire pit. Guests can work and relax in oversized suites with fully equipped kitchens and luxurious Marriott bedding. Business travelers and families enjoy staying active with our fitness center, Indoor pool, and Outdoor SportCourt. Popular destinations such as The Somerset Collection, Detroit Zoo, Palace of Auburn Hills, DTE Energy Music Theater, Ultimate Soccer Arenas, Oakland University, Cranbrook, M1 Concourse and Great Lakes Crossing are just minutes away.

Application deadline for Colorado positions: