RESIDENCE LIFE COORDINATOR (971)

The Residence Life Coordinator (RLC) is a professional member in the Office of Housing and Residence Life and is responsible for the overall administration of their assigned residential areas, student staff, and community development. The RLC will also be assigned a functional area and departmental responsibilities to enhance student engagement and fulfill the mission of the Division of Student Affairs. The role of an RLC in working with students and the responsibilities of the position are significantly tied to the university strategic plan, and tethered to the Mission of creating global citizens through character, leadership, accountability, scholarship, and service. This customer-centric role is responsible to deliver service excellence support to meet the needs of our University community.

Essential Functions:

This is a full-time, 12-month role that does not include on-site housing.

• Participate in the recruitment, selection, training, development, and evaluation of undergraduate staff.
• Maintain weekly staff meetings and recurring biweekly individual meetings for ongoing development.
• Be visable and set clear performance expectations and hold staff accountable to departmental and university processes, procedures, and policies.
• Provide indirect supervision to additional student staff members or desk assistants working in assigned communities.
• Promote a positive team environment by identifying, addressing, and resolving problems within the team.
• Be available to work non-traditional hours as needed.

Community Development:

• Facilitate the implementation of the department program model within assigned areas to develop a sense of belonging within the residential communities.
• Oversee Living Leaming Communities (LLCs) within assigned areas, and partner with faculty liaisons to promote student learning and development.
• Maintain a consistent level of visibility and interact with students on a regular basis.
• Support students by addressing their needs and concerns to overcome challenges and achieve success.
• Connect students with campus resources to promote personal, academic, and social growth.
• Collaborate with campus partners on initiatives to create safety nets for students' well-being.

Building Management and Administration:

• Maintain accurate administrative records: building occupancy, key inventories, and other housing-related processes.
• Oversee desk operations and staff scheduling.
• Collaborate with University Facilities, Housekeeping, to ensure communities are well maintained.
• Assist in move-in, break housing, and move-out processes each semester.
• Utilize departmental databases and online systems for managing day-to-day operations.

Student Conduct and Crisis Management:

• Share, communicate, and enforce all residence halls, and students conduct policies.
• Serve in an on-call rotation with other Professional Staff as the primary contact person to assist in emergency or crisis situations.
• On-call responsibilities are for the entire residential campus (Includes weekends, university break periods and holidays).
• Sit University Conduct Boards as needed.

Departmental Responsibilities:

• Lead and oversee a functional area initiative related to departmental committees, or other identified area.
• Assist other professional staff members with their functional areas as requested.
• Assist with departmental and divisional programmatic initiatives, which may require collaboration with other campus offices.
• Fulfill summer responsibilities that may include working with Conferences and Event Services, Admissions, Orientation, Summer School, Student Staff Training, special projects, etc.
• Participate in assessment and retention efforts by contributing feedback, supporting data collection, and collaborating on strategies to enhance student success and persistence.
• Participate in weekly meetings with the Housing and Residence Life Professional Staff Team.
• Opportunities to serve on additional University Committees as a Housing and Residence Life representative.

Additional Responsibilities:

• Follow the guidance and direction of supervisor(s).
• Demonstrate respectful, ethical, and responsible behavior.
• Abide by the University's policies, procedures, and rules.
• Perform employee responsibilities as detailed in employee handbooks and policies.
• Demonstrate regular and predictable attendance and punctuality.
• Other duties, including special projects, as required or assigned.

Knowledge, Skills, and Abilities:

• Be able to advise students as necessary and refer them to the University Counseling Center as appropriate.
• When necessary, provide resources and guidance regarding academic advising.
• Be able to maintain confidentiality and comply with Family Educational Rights and Privacy Act (FERPA) standards; refrain from, and discourage the discussion of, confidential information.
• Become knowledgeable of the Student Code of Conduct and Residence Life Community Standards as well as the rationale for all policies.
• Communicates directly and through resident assistants the Code and Standards to residents.
• Ensure resident assistants are knowledgeable of the Code and Standards and are confident in regularly and consistently enforcing policies.
• Work collaboratively with a variety of constituencies from diverse backgrounds.
• Possess strong writing abilities and organizational skills.
• Ability to appraise the quality/condition of residential life.
• Work effectively with the off-campus city and law enforcement officials, and FMU Department of Campus Safety.
• Effective analytical and decision-making skills. Excellent communication (oral and written), organizational, and time management skills. Effective interpersonal skills and ability to work with diverse constituents.
• Attention to detail and adaptability to a changing environment is extremely important as well as dependability. Demonstrate a high level of professionalism, initiative, resourcefulness, and personal accountability.
• Moderate physical activity. Requires handling objects of average weight up to fifty (50) pounds or standing and/or walking for more than four (4) hours per day.

Minimum Requirements:

• Bachelor's degree required, master's degree preferred in Higher Education Administration, Student Affairs, Education, Counseling, or related area strongly preferred. An advanced degree can be counted towards the experience requirement, substituting for one year of experience. Equivalent of two academic years' experience in Residential Life or highly relatable student affairs experience with transferable skills.
• Skilled in excellent professional interpersonal, verbal, and written communication skills, including the ability to work effectively with all individuals.
• Experience with advising student groups.
• Experience coordinating and/or facilitating small-scale programming.
• Experience as a Resident Assistant or Community Director/Resident Director is strongly preferred.
• Experience in responding to crisis and/or early intervention (i.e. on call for emergency response, conflict mediation, responding to medical or mental health emergencies, fire alarms, etc.) preferred.
• Experience participating in committees and/or working groups preferred.
• Experience reporting and following up on maintenance, safety, and security concerns of building facilities preferred.
• Previous supervisory experience preferred.
• Proficiency in MS Office Suite, and LinkedIn Learning, as well as knowledge and understanding of the organizational structure, workflow, and operating procedures. Familiar with the Jenzabar technology suite for higher education.
• Flexibility to work outside of normal business hours.

Pre-Employment Requirements:

• Criminal background chec

Florida Memorial University is an Equal Employment Opportunity Employer.