Billing, Communication Skills, Documentation, Driver's License, Emergency Response, Employee Relations, Environmental Monitoring, Insurance, Leadership, Maintain Compliance, On Call, Operations, Performance Management, Regulatory Compliance, Staff Requirements, Team Player, Telephone Skills, Time Management
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Description
Residence Manager
Schedule: Full-time, all shifts available (may include evenings, overnight, weekends, and holidays as needed)
Pay: $25.00-$26.25 per hour
Benefits: Include medical, dental, vision, retirement, company-paid life and disability coverage, optional voluntary plans, and 33 days of paid time off for eligible full-time employees.
The Residence Manager is responsible for the overall operation, supervision, and success of assigned residential programs. This role provides leadership to staff, ensures regulatory compliance, and supports high-quality, person-centered services for residents (people receiving services).
Essential Duties and Responsibilities
The Residence Managers responsibilities include, but are not limited to:
- Oversee daily operations of residential programs to ensure quality care and regulatory compliance
- Supervise, support, and develop Assistant Residence Managers and Direct Support Professionals
- Manage staffing needs, including scheduling, performance management, and hiring support
- Ensure accurate, timely documentation and compliance with agency, OPWDD, and billing requirements
- Support implementation of service plans while promoting resident independence, safety, and well-being
- Participate in on-call rotation and respond to emergencies or staffing needs as required
- Monitor program environments, addressing safety concerns and coordinating maintenance needs
- Collaborate with families, staff, and external partners to support resident outcomes
- Facilitate team communication and maintain a positive, team-oriented culture
- Ensure staff complete all required training and maintain necessary certifications
- Submit maintenance requests and follow up on facility-related issues
- Maintain strong working relationships with staff, residents, families, and community partners
Requirements
- Associate degree with 3 years experience working in an OPWDD or similar Human Services settings. Or, A combination of education and experience that in the opinion of the agency, exceeds this standard.
- Valid NY State drivers license with a driving record acceptable to the agencys insurance carrier require
- Ability to lift and assist with up to 50 pounds (including transfers and physical support)