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Residences Manager

Four Seasons Hotels Limited

New York, NY

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JOB DETAILS
SALARY
$86,000–$90,000 Per Year
SKILLS
Accounting, Architectural Services, Benchmarking, Billing, Board Meeting, Budgeting, Business Practices, Communication Skills, Compensation and Benefits, Conservation, Consulting, Cook Dishes, Corrective Action, Cost Control, Customer Experience, Diversity, Establish Priorities, Expense Reports, Finance, Financial Management, Financial Reporting, Fitness, Food and Beverage Industry, Government, Hotel Management, Housekeeping/Cleaning, Human Resources Management, Journalism, Leadership, Legal, Marketing, Marketing Plan, Operational Improvement, Organizational Skills, Past Due Accounts, People Management, Philosophy, Policy Implementation, Problem Solving Skills, Procedure Implementation, Productivity Management, Project/Program Coordination, Purchase Orders, Quality of Care, Recycling, Reporting Skills, Service Delivery, Staff Development, Staff Training, Strategic Planning, Time Management
LOCATION
New York, NY
POSTED
1 day ago
About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief thatlife is richer when we truly connect to the people and the world around us.

About the location:
An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant - where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city's most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

Residences Manager

Four Seasons Hotel New York Downtown

OUR VISION:

We are New York's Luxury Lifestyle Icon.

OUR MISSION:

To inspire meaningful connections...

To curate exceptional experiences...

To deliver passionate service...with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

OUR PURPOSE:

To Enrich the Lives of Employees, Guests and the Community around us

OUR VALUES:

We think differently

We are client obsessed

We have passion

We own it

We truly care about each other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for a Residences Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Residences Manager, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.This position reports to the Residences Management Team.

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Residences Manager, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

WHO YOU ARE:

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team's success. You set expectations and know to 'inspect what you expect'. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you're effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

Essential Functions:
  • Planning:
    • Attend and participate in all Operations meetings and events.
    • Conduct regular tours of the residences and make recommendations for changes as well as note deficiencies and ensure corrective action is taken.
    • Meet on a regular basis with all non-management employees.
    • Develop profit improvement ideas, policies and procedures and implement them with approval of the Director of Residences.
    • Assist in ensuring that all areas of the residences are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner.
    • Ability to develop, with the aid of key personnel, strategies and programs to ensure attainment of the residential goals and objectives.
    • Monitor resident satisfaction and send periodic surveys
  • Organizing:
    • Ensure all Four Seasons residence Policies and Procedures are followed.
    • Conduct weekly Operations meetings to discuss operational challenges, opportunities and to improve or maintain an excellent communication flow.
    • Monitor all standards in the residences to ensure they are in place and enforced.
    • Implement performance planning and review all non-management personnel, according to established performance standards.
    • Attend and participate in HOA Board Meetings.
  • Administration:
    • Set forth minimum acceptable standards of quality, operation and service as a benchmark point for self-measurement.
    • Supervise all key personnel in carrying out their operating responsibilities and tasks, coordinating efforts and establishing priorities where necessary.
    • Oversee weekly payroll practices, time off approvals, time off tracker, extra pay etc. Week to week.
  • Operations:
    • Coordinate and manage the day-to-day operations of the residences.
    • Ensure the facility is well maintained with respect to Housekeeping and Engineering.
    • Oversees all resident events on amenity floor as well as in residences
    • Complete all purchase orders
    • Conduct new resident orientations
    • Oversee and participate in monthly safety drills and provide staff feedback
    • Assume Director of Residence responsibilities in the case of an absence
  • Hotel Relations:
    • Actively participate in all appropriate operations committees such as Energy Conservation Program, Safety Committees, ESG, Recycling and Board of Operations meetings.
    • Meet regularly with Hotel Food and Beverage and Spa to discuss resident engagement
    • Ensure hotel staff recognize residents by providing appropriate materials such as photos and names
    • Present residence updates to hotel management team periodically at board of operations meetings
    • Produce a monthly spend report and share with key hotel personnel to show progress with respect to residence spending at the hotel
  • Accounting:
    • Address all resident questions with respect to billing from the hotel or association
    • Process resident house accounts once per month and provide each resident with a statement of account
    • Manage the HOA billing process to include sending statements, accepting payment and monitoring account delinquencies.
    • Ensure all invoices are paid in a timely manner and are checked for accuracy
    • Produce aging report for all utility accounts to all resident charges are current
    • Communicates all delinquencies to the HOA board for action
  • Engineering:
    • Assists in planning and coordinating of major projects that require unit access
    • Communicates progress of work concerning interior unit issues
  • Leadership:
    • Meet with the Human Resources Manager on a periodically to review staffing requests, morale, disciplinary situations, and residential employees. Aid in the development of existing personnel and assist in the recruitment of residential employees.
    • Respond appropriately in the event of any residential emergency or safety situation and comply with all local codes and ordinances with a focus on resident and employee safety.
    • Represent the interests of the Residences and of its personnel in a fair, impartial and equitable manner.
    • Conduct oneself in an ethical and exemplary manner that encourages like manner and conduct.
    • Lead with intellectual and emotional maturity, demonstrating a personal philosophy of life and work habits, practicing consulting supervision and observing ethical business practices.
  • Relationships:
    • Keep Residence Manager, Director, Regional leader informed about the condition of the residences and all important factors of the operation.
    • Cooperate effectively with peers and associates sharing mutual interest, concerns, advice and specialized knowledge.
    • Ability to convey clear instructions, guidance with proper intent to achieve a unity of purpose. The ability to establish working relationships that will attain a high level of effective executive and employee morale.
    • Ability to represent the corporation and the residence to the public, industry and government in such a manner to enhance the reputation of the corporation, the hotel and to gain recognition for their competency and contribution.
    • Attend functions, social and/or business, to help develop a rapport and to establish credibility within the local community and residents.
    • Maintain a solid working relationship with the developer, hotel and residential owners.
    • Personally meet and interact with owners, review all written owner comments and follow up on any owner service issues or needs.
    • Display at all times a friendly, courteous and professional manner in dealing with owners, guests and other employees.
  • Legal/ Financial Responsibilities:
    • Educate owners regarding their entitlements as it relates to their specific ownership and legal agreements in order to enhance their experience.
    • Demonstrate an understanding of all legal agreements pertaining to the operation of the residence club/ private residence and HOA.
    • Fully understand the allocation methods, budget process and financial reporting obligations, with the assistance of the Director of Finance.
    • Participate in HOA budgeting and annual meetings.
    • Make suggestions for improvements in overall operations with an emphasis on increasing owner satisfaction, revenue and reducing costs.
    • Meet with Residential Finance on a monthly basis to ensure HOA fees are invoiced /collected.
    • Control expenses based on the HOA budget
  • Marketing:
    • Develop and implement the Annual Residential Marketing Plan.
    • Identify and develop yield strategies to increase residential occupancy and revenue contribution.
  • Community and Lifestyle
    • Responsible for proposing, curating, and leading a robust and high-end calendar of events & activities designed exclusively for the residents, with the goal of creating a sense of community and a highly sought after resident lifestyle.
    • Collaborating with major cultural institutions, "celebrity" chefs, curators, journalists, academics, sport and fitness professionals, fashion and luxury brands, travel professionals, and more, to seize the pulse of the destination and beyond.
Salary Range: $86,000- $90,000

What to Expect: You Will...
  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Have access to a robust benefit plan
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence


Learn more about what it is like to work at Four Seasons - visit us:









We look forward to receiving your application

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

About the Company

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Four Seasons Hotels Limited

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