Resident Accounts Specialist (Multifamily)

Are you a detail-oriented professional with a talent for managing accounts and nurturing resident relationships?

We're looking for an experienced Resident Accounts Specialist to be the driving force behind financial integrity and resident account management across our property portfolio. This key, full-time role is perfect for a customer service-minded professional who thrives on organization, has a strong background in multifamily property management, and excels at navigating financial systems.

What You'll Do:

• Manage Resident Accounts: Proactively oversee and manage the full cycle of resident accounts, including move-in charges, rent application, and final account statements.
• Collections & Follow-Up: Be the primary point of contact for residents regarding outstanding balances, addressing concerns, negotiating payment plans, and managing collections efforts professionally.
• Documentation Integrity: Prepare, audit, and execute all necessary account paperwork, ensuring rent payments, charges, and adjustments are applied accurately and efficiently.
• Maintain Compliance: Ensure all documentation and communications comply with Fair Housing laws and company financial policies.
• Collaborate: Work closely with regional and on-site teams to communicate account status, reconcile ledgers, and assist with financial reporting.

The Benefits & Perks You'll Enjoy:

We offer more than just a job; we offer a career with meaningful benefits, including these standout features:

• Work-Life Balance: Enjoy paid 1/2 days off every third Wednesday of the month, designated as WIN (What-I-Need) Wednesdays.
• Paid Time Off: You get your Birthday Off, plus generous vacation, PTO, and holiday pay.
• Long-Term Loyalty Rewards:
• Vacation Bonuses every 5 years of service.
• A 1-Month Paid Sabbatical after every 10 years of employment.
• Comprehensive Coverage: Medical, dental, and vision insurance coverage, plus company-paid Short-Term (STD) and Long-Term Disability (LTD) insurance, and Life insurance.
• Other Perks: A paid Amazon Prime membership and a Simple IRA retirement plan.

Ready to Make a Direct Impact on Occupancy and join a company that values you?

If you're a self-starter who excels at managing a high-volume workload while providing top-tier customer service, we want to hear from you! Apply today.