Resident Advisor

Resident Advisor

Are you energized by connecting with people, telling meaningful stories, and helping others feel at home? Mennonite Village is seeking a Resident Advisor who brings organization, creativity, and compassion to every interaction. The Resident Advisor serves as a key point of contact for prospective residents and their families, guiding them through the process of exploring and selecting a home at Mennonite Village. This role combines relationship-centered sales, hospitality, and community engagement to support occupancy goals while reflecting the mission and values of Mennonite Village.

If you love building relationships, providing accurate and thoughtful information, and making a difference through your work-we'd love to meet you.

Why Mennonite Village?

At Mennonite Village, relationships come first. You'll join a mission-driven organization dedicated to enriching the lives of older adults while working alongside a supportive, collaborative team. Every day, your work will help people feel welcomed, informed, and confident as they take important steps toward their next chapter.

Come be a part of a community where your work truly matters. Apply today and help us share the Mennonite Village story-one relationship at a time.

What You'll Do

Relationship-Centered Sales & Resident Guidance

• Build and nurture authentic, trust-based relationships with prospective residents, families, current residents, team members, and community partners
• Serve as a knowledgeable and compassionate guide through the inquiry, visit, and decision-making process
• Respond promptly and warmly to all inquiries, including phone calls, emails, and walk-ins
• Maintain consistent, thoughtful communication with leads and prospects
• Support occupancy goals through consultative engagement and follow-up
• Generate referrals through meaningful connections and community presence
• Exceed hospitality and service expectations during tours and interactions

Marketing, Events & Community Engagement

• Partner with the Sales and Marketing team to plan and execute events, outreach opportunities, and community experiences
• Participate in on-site and off-site events, including occasional evenings and weekends
• Assist in hosting tours, open houses, and special events
• Collaborate with internal teams to ensure community spaces are presentation-ready and welcoming

Social Media & Storytelling

• Assist the Director of Sales and Marketing with social media initiatives
• Capture photos and videos that highlight community life, resident experiences, and events
• Contribute creative ideas for engaging mission-aligned content
• Help share authentic

What We're Looking For

Required Qualifications

• Associate (two-year) degree required; Bachelor's degree preferred
• Strong interpersonal and communication skills, both verbal and written
• Professional phone presence and customer service experience
• Organizational skills with attention to detail
• Ability to manage multiple tasks and priorities effectively
• Comfort with technology, including CRM systems and Microsoft Office
• Ability to work occasional evenings and weekends for events

Preferred Experience

• Experience in senior living, healthcare, or hospitality sales
• Familiarity with CCRCs and senior care levels
• Social media management experience (Facebook, Instagram, etc.)
• Basic photography skills and an eye for visual storytelling
• Digital marketing experience

The Qualities That Set You Apart

• Compassionate, patient, and genuinely interested in serving seniors and their families
• Positive, team-oriented attitude
• Adaptable, proactive, and solutions-focused
• Professional, polished, and dependable

Pay range, depending on experience: $24.75 - $33.25 per hour

Equal Employment Opportunity Statement

Mennonite Village values diversity and inclusion and is committed to equal employment opportunity for all. Employment decisions are based on qualifications, merit, and organizational need, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected classification under applicable law. We welcome individuals who share our mission of serving older adults with dignity, respect, and compassion.

We are committed to providing a workplace free from discrimination and harassment and to offering reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state laws for qualified individuals with disabilities.

Criminal background check is required for new hires. Mennonite Village is a drug-free workplace. In addition, information may be obtained through the Driver and Motor Vehicle Services Division (DMV), court records, and other states' data systems. Fingerprints may be required as part of the check.