Title: Resident Advocate
Location: Onsite, The Joyce Apartments in Downtown Portland
Job Type: Full-Time, Hourly, 24/7 Shift Coverage
Shift: Wednesday-Saturday 2pm-11pm
Salary Range: $22.00 per hour
Reports To: The Joyce PSH Services Manager
How to Apply
Both a resume and a cover letter are required, and great cover letters describe
your interest and qualifications (including equivalent experience) for this position,
your commitment to diversity, equity, and inclusion, and your perspective on
affordable housing in our community. Background check required prior to
employment.
To apply for this job, email your cover letter and resume to jobs@cpahoregon.org.
For more information on CPAH, please visit our website at cpahoregon.org.
These positions will be open until they are filled.
About CPAH
Community Partners for Affordable Housing (CPAH) advances housing justice by
building sustainable housing, delivering supportive services, and providing people
with a place to call home. CPAH is a growing organization, building and providing
affordable housing for over 600 households in Washington County and SW Portland
and supporting almost 200 households who are exiting homelessness. This position
will support CPAH's ability to develop and maintain high-quality affordable housing
while providing a range of resident services for youth, seniors aging in place, people
exiting homelessness, working families, and some of our most vulnerable neighbors.
About the Role
The Joyce is a Permanent Supportive Housing building. The Joyce has prioritized
having a 24/7 front desk presence to foster positive outcomes, maintain building and
community safety, and ensure long-term housing stability and wellbeing for tenants
with complex needs. The Joyce provides trauma-informed permanent supportive
housing for adults exiting long term homelessness. While it is an independent living
environment, there is an array of support available on site to help residents maintain
housing stability. Residents of The Joyce are very low-income adults with at least one
disability who have experienced chronic homelessness. They experience many
challenges, and have strengths, resilience, and skills to carry them through those
challenges.
The Resident Advocate at The Joyce Front Desk plays a vital role in the building. The
RA helps ensure the safety and security of the residents and the building, respond in
a trauma-informed manner to acute incidents, and document interactions so that
case managers and the property manager are aware and can respond. The Resident
Advocate, as part of the front desk, creates a welcoming environment for residents
and helps to ensure that services and property management have information
necessary to support residents in maintaining their housing stability.
Key Responsibilities
? RA will create a safe and welcoming environment for residents by answering
the phone in a professional manner, greeting residents and their guests,
checking in guests, responding to resident requests and concerns, and
providing emotional support
? Document resident interactions in communications log throughout shift.
Complete and send End of Shift Summary to Services and Property
Management teams.
? To maintain safety and security, RA will monitor camera system in the building
and ensure staff/resident/building safety and appropriately respond to
emergencies that may arise by calling security or police, as necessary.
? Complete walkthroughs of the residents' floors, bathrooms, and outside
perimeter of the building.
? Participate in shift change. Read the shift log at the beginning of each shift
and document any relevant details that occur during each shift.
? To ensure cleanliness at the Joyce, RA will sweep and mop the main lobby,
keep entryway and hallways free of any clutter, take out trash cans to the curb,
wipe up accidental spills, and any other task needed to maintain cleanliness of
the building.
? Respond to reports of property damage or out of order restrooms, follow up
with responsible parties, and install signage to communicate any outage to
residents.
? To ensure 24/7 coverage, RA will be on time for their scheduled shift and
complete their entire shift.
? Respond using de-escalation and crisis intervention skills when resident
behavior escalates.
? Assist other staff members in providing quality programs to all residents.
? Assist with special projects and tasks assigned by the Joyce PSH Services
Manager or Director of Programs.
? Work closely with Property Management, Case Managers, Resident Service
Coordinator, and the Joyce PSH Services Manager.
? Attend staff and regular supervision meetings. Participate in staff training.
? Maintain accurate log entries in The Joyce SharePoint, resident tracker, end of
shift summaries, and guest check in.
? Adhere to CPAH's policies and best practices.
? Maintain accurate log entries in The Joyce SharePoint, resident tracker, end of
shift summaries, and guest check in.
? Adhere to CPAH's policies and best practices.
What We're Looking For
? At least one year's experience working with individuals experiencing
homelessness, including people with symptoms of mental health and
substance use diagnoses.
? Passionate about CPAH's mission and impact.
? Basic Word, Excel, and Outlook required.
? Experience in customer service.
? Strong verbal and written communication skills, including ability to effectively
communicate with individuals in distress.
? Experience using participant centered, trauma informed, and de-escalation
practices.
? Ability to maintain appropriate professional boundaries with residents.
? Ability to work independently and as part of a team.
? Effective problem solving, communication, and interpersonal skills.
? Display a high level of tolerance and understanding for individuals with
behavioral health and physical health needs.
? Demonstrate empathy and maintain a non-judgmental attitude while
interacting with residents.
? Familiar with the Housing First Model, Harm Reduction, Trauma Informed Care
approach, and program philosophy.
Preferred Qualifications
? Experience working in substance use treatment, mental health treatment,
and/or crisis intervention desired.
? Experience working with historically underserved populations and
communities of color, providing culturally responsive services.
? Bilingual (Spanish/English) or fluency in another language relevant to CPAH's
resident community (bilingual pay differential available).
Work Environment & Physical Requirements
? This job is on-site at The Joyce apartment building in downtown Portland.
? The schedule for these positions varies, day, swing, night shift, full and part
time.
? Occasionally required to lift more than 25 lbs.
Why Join CPAH?
CPAH offers a mission-driven, supportive workplace with a strong commitment to
diversity, equity, and inclusion. Our benefits include:
? 100% employer-covered medical, dental, and vision insurance.
? Employer-funded 403(b) pension plan.
? Paid vacation, holidays, sick leave, and bereavement leave.
? Short-term and long-term disability, life insurance, and parental leave.
? Four-week paid sabbatical after seven years.
Commitment to Diversity, Equity, and Inclusion
CPAH encourages bilingual and multicultural candidates to apply. We
prioritize historically and currently underserved communities in housing,
services, and our workplace. CPAH values experience working with
communities of color and other marginalized populations and offers a pay
differential for staff who can speak languages relevant to our resident
community.
Equal Opportunity Statement
CPAH is committed to creating an inclusive and diverse work environment. We
encourage applications from candidates of all backgrounds, particularly those from
historically underserved communities. If you meet most but not all of the
qualifications, we still encourage you to apply