Why Join Sunrise Senior Living
At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day.
The Resident Billing Call Center Agent serves as the first point of contact for residents and families with billing questions. Working remotely in a high-volume call center environment, this role delivers compassionate, efficient support while driving first-call resolution and maintaining billing accuracy. What You'll Do: • Answer inbound calls within service level targets • Provide empathetic, professional assistance and use de-escalation techniques when needed • Research resident accounts and explain charges clearly • Update billing systems (PCC) and document calls accurately • Collaborate with community leaders to resolve complex inquiries • Escalate urgent issues appropriately with detailed handoffs • Support Move-In/Move-Out processing and resident refunds • Monitor AR aging and assist with collections efforts • Assist with LTC submissions and month-end billing activities • Maintain compliance with privacy, audit and documentation standards Resident Billing Call Center Agent - Provide Compassionate Support and Resolve Billing Inquiries Call Center Representative | Customer Service | Billing Support | Accounts Receivable | Healthcare Billing | Remote
Pay Range:
18.38 - 22.98
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistant Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
myFlexPay offered to get paid within hours of a shift
Tuition Reimbursement
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
Some benefits have eligibility requirements
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work
Equal Opportunity Employer
Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace.