Resident Care Coordinator

Riverwood Assisted Living Facility has been a trusted provider of quality care in Dobson, NC for over 50 years. Our commitment to excellence and resident satisfaction has earned us a stellar reputation, making us a beloved choice for both clients and employees. Join our team and experience a supportive workplace where your contributions truly matter.

Position Summary
The Resident Care Coordinator (RCC) is responsible for overseeing the day-to-day care operations of
the facility, ensuring residents receive consistent, high-quality care while supervising staff and
coordinating healthcare services. This role serves as the central point of communication between staff,
residents, families, and healthcare providers, while supporting the Administrator in maintaining smooth
operations and regulatory compliance.

Staff Supervision & Leadership
Supervise direct care staff (CNAs, Med Techs, aides)
Provide daily guidance, direction, and support
Address call-outs, shift coverage, and scheduling issues
Monitor staff performance and report concerns
Assist with training and onboarding

Scheduling & Staffing
Create and manage staff schedules
Ensure proper coverage for all shifts
Handle last-minute call-outs
Maintain compliance with staffing requirements

Resident Care Oversight
Ensure care is delivered according to care plans
Monitor resident conditions and report changes
Communicate with families regarding care needs
Support medication administration oversight

Healthcare Coordination & Provider Management
Coordinate and oversee provider visits (physicians, nurse practitioners, hospice, therapy, etc.)
Communicate resident needs and condition changes to providers
Receive and implement new orders and medication changes
Ensure medication updates are properly communicated and documented
Schedule outside medical appointments
Coordinate transportation for appointments
Track and follow up on provider recommendations

Daily Operations
Manage day-to-day floor operations and problem-solving
Respond to staff and resident needs in real time
Ensure coordination between departments

Compliance & Documentation
Ensure staff follow policies and procedures
Assist with documentation and regulatory compliance
Support state survey preparation
Ensure incident reports are completed accurately

Communication
Serve as liaison between staff and Administrator
Communicate updates clearly to team members
Participate in leadership meetings

Qualifications
Experience in assisted living, long-term care, or healthcare
Supervisory experience preferred
Strong organizational and problem-solving skills
Ability to multitask in a fast-paced environment
Strong communication skills
Familiarity with medical terminology preferred

Full-time position
Some evenings/weekends as needed
On-call rotation may be required