Resident Care Manager (RCM)

OVERVIEW:

Sapphire Health Services specializes in providing comprehensive care and living solutions tailored to meet the diverse needs of seniors and individuals requiring specialized support. With a commitment to excellence and a passion for exceptional care, we offer a range of services designed to promote independence, dignity, and well-being at every stage of life. We are committed to enhancing the quality of life for our residents and pride ourselves on fostering a warm and supportive environment where personalized care is tailored to meet specific needs. Sapphire Health Services is currently seeking a dedicated individual to join our team and uphold our commitment to excellence.

JOB SUMMARY:

The Resident Care Manager (RCM) LPN or RN is responsible for overseeing the care and services provided to a designated group of residents in accordance with the care plan and regulatory requirements. This position works closely with the Director of Nursing in serving as a clinical leader and liaison between nursing staff, physicians, residents, and families to ensure quality, person-centered care.

RESPONSIBILITIES:

• Meet and assist with new admissions.
• Discuss problems or concerns with residents, family members, staff, and other interdisciplinary care team members.
• A Resident Care Manager, (RN) or (LPN) will read the 24-hour report for changes of condition to determine assessments, plans, notifications, and consults needed.
• Review of psychoactive, restraint, and restorative programs.
• Keep residents’ family and physician informed of any changes in resident behavior, medications, or conditions of health.
• Coordinate all aspects of care for assigned residents, including assessment, care planning, implementation, and evaluation.
• Monitor and ensure timely and accurate completion of MDS assessments and care plans in accordance with CMS/Oregon state guidelines.
• Supervise and guide nursing staff (CNAs, LPNs/RNs) providing direct care to ensure best practices and compliance with facility standards.
• Collaborate with physicians, therapists, social workers, and families to ensure effective resident care planning.
• Conduct resident and family care conferences and maintain ongoing communication.
• Participate in Quality Assurance/Performance Improvement (QAPI) efforts and survey readiness.
• Monitor changes in resident condition and ensure timely interventions and documentation.
• Train, mentor, and support nursing team members to promote high standards of resident care.
• Assist with incident investigations and ensure follow-up and reporting.
• Ensure compliance with infection control protocols, safety practices, and HIPAA regulations.
• Other Duties as Assigned

QUALIFICATIONS:

• Current Oregon RN or LPN license in good standing (Required).
• Minimum 3 - 5 years of experience in long-term care or skilled nursing setting (Preferred).
• Prior leadership, supervisory, or charge nurse experience (Preferred).
• Strong understanding of MDS, care planning, and Oregon long-term care regulations.
• Excellent communication, organizational, and leadership skills.
• Ability to work effectively in a team environment and manage multiple priorities.