Resident Community Manager ? Caprock Workforce Community
Position Summary
The Resident Community Manager is responsible for overseeing the Guest Services and Housekeeping functions that directly shape the daily living experience for residents at the Caprock Workforce Community. This role ensures the community is welcoming, well-maintained, responsive, and hospitality driven at all times.
Caprock is a large-scale, workforce housing community operated by Aramark, supporting employees who live and work onsite. In this environment, residents are both coworkers and guests. The Resident Community Manager plays a critical leadership role in ensuring service standards are consistently delivered across housing, common areas, and resident facing services, while fostering a strong sense of community and belonging.
This position requires a visible onsite presence, strong people leadership, and the ability to operate effectively in a 24/7 residential environment.
Primary Responsibilities
Guest Services Leadership
? Lead Guest Services operations including front desk, resident support, check in/check out processes, package handling, issue resolution, and general inquiries.
? Ensure consistent, professional, and friendly service delivery that reflects Aramark hospitality standards.
? Oversee resident communication processes, ensuring timely, accurate, and proactive information sharing.
? Act as a key escalation point for resident concerns, service recovery, and special accommodations.
? Promote technology use and adoption for improved services
Housekeeping Operations
? Oversee Housekeeping operations for residential units, common areas, and shared spaces in alignment with established service levels.
? Partner with Housekeeping leadership to ensure cleaning schedules, quality standards, and staffing plans meet community needs.
? Monitor cleanliness, sanitation, and presentation of housing and common areas to maintain a safe and welcoming environment.
? Ensure effective coordination with laundry and linen service vendors, inventory management, and on demand service needs.
Resident Experience & Community Oversight
? Serve as a visible leader within the community, building strong relationships with residents and reinforcing community standards.
? Support resident engagement initiatives, events, and programs in collaboration with Recreation, HR, and Operations teams.
? Reinforce community standards, policies, and expectations with professionalism, fairness, and consistency.
? Balance operational excellence with empathy, recognizing the unique dynamics of a workforce housing environment.
? Lead sustainability initiatives within operations in line with leadership programs and resources.
Leadership & Cross Functional Partnership
? Lead, coach, and develop Guest Services and Housekeeping management teams and frontline employees.
? Partner closely with Facilities, Safety & Security, Recreation, Food & Beverage, and HR to ensure cohesive community operations.
? Support onboarding, training, scheduling, and performance management for resident facing teams.
? Participate in community walk-throughs, operational meetings, and service reviews.
Operational Accountability
? Track service metrics, resident feedback, and trends to identify improvement opportunities.
? Support budget oversight, labor planning, and efficient use of resources across Guest Services and Housekeeping.
? Ensure compliance with Aramark standards, safety protocols, and applicable regulatory requirements.
? Assist in managing emergency or after hours issues related to housing, cleanliness, or resident needs.
What Success Looks Like
? Residents experience a clean, organized, responsive, and welcoming living environment.
? Guest Services and Housekeeping teams operate with consistency, accountability, and a hospitality mindset.
? Resident issues are resolved quickly, professionally, and with care.
? Strong collaboration exists across operational departments to support the overall Caprock community experience.
Qualifications
? Bachelor?s degree preferred or equivalent leadership experience.
? 3?5+ years of experience in hospitality, residential services, housekeeping, guest services, or community management.
? Previous experience leading teams in a 24/7, high volume, or residential environment preferred.
? Strong people leadership, coaching, and communication skills.
? Ability to manage multiple functions and priorities in a dynamic environment.
? Comfort working in a live in or community based setting where visibility and approachability are essential.
? Proficiency with standard business systems and tools (scheduling, reporting, basic metrics).
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.