Resident Experience Manager - Girard / Troy

Resident Experience Manager - Girard / Troy | Massachusetts | Equity Careers

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A new chapter is here. AvalonBay Communities and Equity Residential are now Vivmark Residential - one company setting a new standard for the experience of home. Every open role across the company is listed below. Learn more.

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Resident Experience Manager - Girard / Troy

Job Category: Onsite Leaders/Staff

Job Reference: EQR/2007690

Job Type: Full-Time

Location: Boston, MA

Job Description Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And were looking for people who want to help us do it. As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies cant. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer. The best people want to work here. We hope youre one of them. We Offer: A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts. What Youll Be Doing: As a Resident Experience Manager, you will spend most of your week communicating with residents and collaborating with your team to deliver a positive experience. Other diverse responsibilities you will work on during the week include accounting tasks, property oversight in the absence of the General Manager, management of resident insurance policies, and conducting community inspections.

Promptly returning calls and emails, proactively reaching out to address resident needs, ensuring exceptional satisfaction, and fostering loyalty Communicating effectively with maintenance staff to meet resident needs and conducting follow-ups to ensure ongoing satisfaction Serving as a direct contact for addressing payment and account inquiries, enhancing the resident experience Maintaining high visibility by actively interacting with residents in common and amenity areas Collaborating on mass resident communications, explaining lease provisions, and ensuring a seamless move-in experience Responding to inquiries and addressing survey feedback to resolve concerns and enhance resident satisfaction Managing and reporting resident insurance policy information to ensure compliance with lease agreements

What Youll Need To Thrive:

Residential or commercial property management, hospitality, or retail experience Customer service and sales experience High School diploma or equivalent Valid Drivers License required if team member will operate a motorized vehicle (e.g., car, golf cart) in their role. This varies by location. Computer literacy and effective communication skills Knowledge of federal and state apartment housing laws Availability to work a flexible schedule, including weekends Office team members, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job

Salary: $68,554 - $83,788 per year

Team members are eligible for performance bonuses

Bonus Qualifications:

Managerial Experience College degree or coursework

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