Resident Manager

Position Overview

WSH Management is recruiting for a Property Manager (Tax Credit experience preferred) for a 130-unit Senior 62+ community at Twin Oaks Apartments in Oakley, CA.

The Property Manager is primarily responsible for the day-to-day management of all property operations, including weekly and monthly reports, consistent implementation of community policies, accounts receivable and payable, and preparing the annual budget. Our Property Managers are organized, detail-oriented, and possess the ability to manage multiple tasks at a time.

You will:

• Understand financial goals and operate the asset in the owner’s best interest in accordance with policies & procedures.
• Address resident concerns and requests in a timely manner to ensure high resident satisfaction.
• Ensure efficiency of staff through leadership, ongoing training, instruction, and counseling.
• Maintain community appearance and ensure repairs are noted and completed on a timely basis.
• Ensure the property is rented to fullest capacity and minimize lost rent.

What We Offer

• Pay: $32.00–$34.00 per hour
• Schedule: Full-time (40 hours per week), Monday–Friday, 8:00 AM–5:00 PM
• Benefits: Medical, Dental, Vision, Life Insurance; 401(k) with employer match
• Time Off: Paid vacation and 15 paid company holidays
• Housing:1 or 2-bedroom apartment included to live onsite

Key Responsibilities

Financial

• Demonstrate ability to understand financial goals; operate asset in owner’s best interest in accordance with the Policies & Procedures Manual.
• Maintain accurate records of all community transactions and submit timely reports (e.g., rent rolls, delinquency reports, move-ins/move-outs).
• Daily review of the property Yardi dashboard.
• Review all vacant and available units to ensure timely move-ins.
• Prepare annual budgets and income projections accurately and on time.
• Ensure all rents and late fees/check charges are collected, posted, and deposited promptly.
• Generate necessary legal actions/documents in accordance with Landlord/Tenant Law, Fair Housing Laws, and company guidelines.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations, and certificates of insurance.
• Ensure invoices are accurately processed for approval and payment by Corporate office; manage petty cash and all funds.
• Performs other related duties as assigned.
• Carries out additional responsibilities as needed to support department and company objectives.

Leasing

• Ensure the property is rented to fullest capacity and lost rent is minimized.
• Utilize the Yardi leasing workflow from initial contact through approval/denial of tenancy and move-in.
• Utilize marketing strategies to secure prospective residents.
• Confirm leasing staff techniques are effective in qualifying and securing future residents.
• Confirm that leasing staff gather and file information about market competition.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to provide up-to-date and accurate information.
• Represent the company professionally at all times.

Administrative

• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Maintain working knowledge of California landlord/tenant law and common procedures and notices.
• Confirm all leases and corresponding paperwork are completed and input into the software system accurately and timely.
• Ensure current resident files are properly maintained and in required order.
• Ensure all administrative paperwork is accurate, complete, and submitted timely.
• Ensure compliance with all applicable affordable housing programs.
• Lead emergency team for the community; ensure proper response and handling of all emergencies with staff, residents, and buildings within company guidelines to minimize liabilities (e.g., criminal activity, injuries, fires, floods, freezes).
• Resident Retention:
  • Conduct quarterly Resident Meetings
  • Handle resident concerns/requests timely to ensure satisfaction
  • Participate in resident social service programs and/or coordinate resident activities
  • Develop/implement retention programs (resident functions, special promotions, monthly newsletters)
  • Ensure distribution of all company/community notices (bad weather, emergency, etc.)
• Consistently implement policies of the community.
• Daily review of all emails and respond within 24 hours.

Personnel Management

• Consistently use successful techniques and company directives to screen, hire, orient, and train new personnel.
• Ensure staff efficiency through ongoing training, instruction, counseling, and leadership.
• Plan weekly/daily brief meetings with staff to review schedules, work order status, and assignments.
• Coordinate maintenance schedule and assignments with the Maintenance Supervisor.
• Administer action plans consistently and timely for performance problems; document appropriately, communicate with supervisor and HR Director, and terminate properly when necessary.
• Provide support to staff to encourage teamwork; lead by example to create a harmonious environment.
• Ensure all administrative processes involving personnel are handled timely (e.g., performance evaluations, salary reviews, online timekeeping, change of status).

Maintenance

• Maintain community appearance and ensure repairs are noted and completed on a timely basis through regular inspections and tours.
• Assure quality and quantity of market-ready apartments.
• Ensure models and market-ready apartments are walked daily; communicate any service-related needs to maintenance.
• Ensure service request procedures are followed, recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow-up.

Safety

• Learn and ensure compliance with all company, local, state, and federal safety rules.
• Ensure unsafe conditions are corrected promptly.
• Direct staff to follow a “safety first” principle.

Abilities

• Ability to make decisions, meet targets, and work under pressure.
• Strong command of the English language, including proper grammar, spelling, and sentence structure.
• Thorough understanding of the English language and ability to communicate effectively with others.
• Strong writing and proofreading skills.
• Attention to detail in all aspects of job performance.
• Effectively prioritize multiple projects simultaneously while meeting deadlines.
• Demonstrated managerial and leadership skills.
• Strong communication and negotiating skills; ability to build and maintain strong vendor relationships.
• A sense of urgency, comfort with ambiguity, drive for results, and ability to remain true to the company’s brand and image.
• Ability to apply principles of logical thinking to define problems, collect data, establish facts, draw valid conclusions, and initiate appropriate action.
• Effectively convey ideas, images, and goals to a diverse group of personalities.
• Possess a positive attitude; keep calm and smile under all circumstances.

Professional Certifications

• CAM or ARM preferred
• Fair Housing certification required prior to working with prospects or residents

Experience

• For Property Manager roles: minimum 4+ years on-site as a Property Manager, or 5 years as an Assistant Manager for a 100+ unit community with demonstrated leadership responsibilities
• Affordable housing experience preferred; Tax Credit experience strongly preferred

Technical Skills

• Proficiency with Microsoft Office Suite/Office 365 (Word, Excel, Outlook), internet research, basic math, and property management software
• Yardi and RentCafe experience preferred

Compliance & Knowledge

• Familiarity with OSHA laws and regulations
• Willingness to participate in ongoing training related to new projects, programs, and legal requirements

Other Requirements

• High school diploma required; college degree preferred
• Valid driver’s license, reliable transportation, and current auto insurance (position may require driving for company business)
• Ability to work evenings and weekends on-call as needed
• Professional appearance and conduct while on-site or representing the community
• Ability to pass background and drug screening (a conviction does not automatically disqualify you)
• Compliance with all company expectations as outlined in the Employee Handbook

WSH Management has managed senior and multifamily properties since we began operations over 20 years ago and are very experienced in the management of both affordable and market rate apartment communities. We currently manage over 60 properties in California and have over 175 employees. Come join us!

WSH Management provides equal employment opportunity without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other basis protected by law. If needed, reasonable accommodations for the hiring process will be made.

WSH Management is a drug free workplace.

WSH Management is an Equal Opportunity Employer (EOE) M/F/D/V/SO.