Resident Relocation Coordinator

Maloney Properties LLC

Boston, MA

JOB DETAILS
SALARY
$35–$40 Per Hour
SKILLS
Affordable Housing, Building Renovation, Communication Skills, Conflict Resolution, Construction, Construction Management, Customer Service Evaluation, Disability Accommodations, Employee Retention, English Language, Logistics Management, Marketing, Multilingual, Organizational Skills, Project/Program Management, Property Management, Real Estate, Real Estate Development, Residential Construction, Resolve Customer Issues, Sales, Set Goals, Spanish Language, Staff Development, Team Player, Time Management, Training/Teaching
LOCATION
Boston, MA
POSTED
5 days ago

Maloney Properties – Voted “Best Place to Work” by our employees for 11 years!

Join our hard-working motivated team!  Our reputation for customer service and quality workmanship is the best in the industry.

About Us:

Established in 1981, Maloney Properties LLC is a successful real estate firm. Our services include property management, real estate development, hospitality management, sales/marketing, and construction management services. We manage more than 100 housing communities with more than 10,000 units throughout the New England area. 

We attribute our success to the effective working partnerships we have created with both clients and staff. Maloney Properties has developed a unique culture and work environment that is a significant factor in our success and enables us to attract and retain the best talent and finest professionals in the industry. As a result, Maloney Properties has a high employee retention rate with an average employee tenure of more than 10 years.

We are a company with a human focus and feel passionately and genuinely that our employees are our greatest asset. We are dedicated to teamwork, staff development and training. We have created a community within our company; we set clear goals and work together to achieve them. Maloney Properties is an Equal Opportunity Employer.

At Maloney Contracting Services, we take pride in delivering high-quality construction solutions while fostering a collaborative and supportive work environment. We are seeking professionals who are passionate about construction, committed to excellence, and driven to exceed client expectations.

Your Responsibilities:

Maloney Contracting Services is seeking a Resident Relocation Coordinator to serve as the primary liaison between residents, property management, and construction teams during comprehensive building renovations in Boston. This role ensures minimal disruption to residents' daily lives by managing communication, coordinating schedules, and promptly addressing tenant concerns. This Coordinator will work for the duration of the renovation project at our site in the South End/Lower Roxbury. The position will last approximately 10-12 months. The duties and responsibilities will include:

Resident Liaison & Communication:

  • Issuing clear notices regarding construction timelines, utility shut-offs, and noise advisories.
  • Hosting town halls or information sessions to explain the renovation process and answer resident questions.
  • Maintaining a visible presence on-site to address immediate resident inquiries and feedback.

Logistics & Relocation Management:

  • Managing the logistics of temporary resident relocation to hospitality suites or off-site housing.
  • Providing hands-on coordination for elderly or disabled residents who need help packing or preparing their units.
  • Coordinating with contractors to secure entry permissions and schedule in-unit renovation work blocks.

Resident Relations & Quality Control:

  • Resolving resident complaints regarding construction dust, noise, property damage, or crew behavior.
  • Logging all resident issues and following up to ensure contractors resolve them satisfactorily.
  • Conducting pre- and post-renovation walkthroughs with residents to document unit conditions.

The work hours are Monday-Friday 8:00-4:30. 

Your Qualifications:

The selected candidate will balance strong project management skills with high empathy and conflict-resolution abilities. Excellent time management skills to handle moving schedules for dozens of households simultaneously will also be key to success in this role. 

  • 2+ years in affordable housing, property management, or community outreach, ideally during a renovation or relocation project, is required.

  • Proven ability to handle stressful situations and calm frustrated or anxious individuals is required.

  • Bilingual Spanish/English is preferred.

Compensation & Benefits:

We offer highly competitive pay and a comprehensive benefits package including great health benefits, 13 paid holidays, vacation time, 401k match, life and disability insurance, employee assistance program, an extra paid day off during your birthday month, and more! You will love our family-friendly workplace and healthy work-life balance at Maloney. 

Pay Range: $35-40/hour depending on previous experience. 

About the Company

M

Maloney Properties LLC

Maloney Properties, Inc. (MPI) creates first class communities, since 1981. It is our mission to provide high-quality housing in all of the communities we serve. MPI offers a comprehensive set of services, providing highly customized real estate solutions to a wide range of property owners and developers.
MPI manages over 8,500 units of mixed-use, market rate, and affordable housing in 80 communities around Boston and across New England. We’ve earned our reputation for excellence with industry leading services and top REAC scores.
The MPI workplace is a positive and collaborative environment, consistently named in The Boston Globe’s Top Places To Work. We are a successful women-owned business with a highly diverse staff of over 400 employees. MPI staff is accessible and dependable at all levels. We offer industry leading training programs, and maintain extremely low turnover.
MPI was founded on principles of respect for all people. This mission continues today, fueling our strong focus on resident satisfaction. It is a winning strategy that achieves high occupancy rates and excellent resident retention.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Real Estate/Property Management
FOUNDED
1981
WEBSITE
http://www.maloneyproperties.com/