Resident Service Coordinator

SUMMARY / OBJECTIVE

The service coordinator is a social service staff person who links elderly and/or disabled residents of the development to supportive or medical services in the general community which they need to continue to live independently. This function includes development of contacts with service providers and agencies for resident referrals and the ongoing service management responsibility. The service coordinator educates residents on available services and monitors provisions of services. The service coordinator works in conjunction with the manager(s) and other management staff of the facility. 

ESSENTIAL FUNCTIONS

• Assists and advises residents and families of the services, which may be necessary to maintain a self-reliant lifestyle.
• Promotes wellness activities for all residents.
• Educates residents, families, and staff on available community resources.
• Assists residents in building informal support networks among themselves and with family members.
• Acts as a liaison between community agencies, service providers, and residents.
• Works as a team member with Resident Manager(s) in serving project residents (follows up on resident situations the manager(s) believe may need supportive services).
• Encourages residents to be proactive in meeting their social, psychological, and physical needs.
• Facilitates meeting of needs when necessary, but avoids the creation of unhealthy dependence.
• Uses the least drastic intervention necessary to alleviate a problem situation.
• May assist residents or coordinate training for residents in understanding lease and tenancy obligations.
• Performs other related duties as assigned.

COMPETENCIES

• Demonstrated working knowledge of community services in the region  with particular knowledge of services that are provided for the population living within the facility.
• Proven experience in service management, including organizing, problem-solving, and advocating.
• Trained in the aging process, elder services, disability services, drug and alcohol abuse and mental health issues.
• Aware of eligibility for and procedures of Federal and state entitlement programs.
• Alert to legal liability issues relating to providing service coordination.
• Good communication, writing, problem solving and organizational skills in addition to a strong advocacy capabilities.
• Possess the appropriate professional license where applicable.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with good negotiation tactics.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.

SUPERVISORY RESPONSIBILITIES

None

WORK ENVIRONMENT

Office environment at the property

TRAVEL REQUIRED

Limited to conferences and trainings

EDUCATION AND EXPERIENCE

• Baccalaureate Degree-Concentration in Social Work, Gerontology, Psychology or Public Health preferred
• 3 to 5 years’ experience preferred

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ADA REQUIREMENTS:

• Physical: Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc.  Must be able to walk, stand, and sit for extended periods.  May be asked to lift up to 25 lbs. 
• Sensory: Frequently required to read documents, watch training videos, and read numbers on a computer screen. Must be able to distinguish normal sounds with some background noise, as in accepting phone calls, interacting with management, co-workers, and other staff, etc.  Must be able to speak clearly and understand/be understood using the English language. 
• Cognitive: Frequently required to concentrate on intense detail with constant interruption.  Must be able to attend to a task/function for 1 hour or more. Frequently required to understand and relate to specific ideas, several at a time.  Must be able to remember multiple tasks/assignments given to self and others over a period of several days. 
• Environmental Conditions: Dust, potential loud noises, glare from computer screens, heat, and air conditioning. 
• Equipment: Frequently required to use a computer, phone, copier, and fax machine. 

VALUES-BASED BEHAVIORS:

• Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and assumptions. Is compassionate for the life circumstances of others. 
• Works effectively in a team environment and actively participates in joint problem solving; willingly includes employees. 
• Identifies and takes advantage of opportunities for personal and professional development. 
• Encourages other employees to work as a team for the benefit of the organization. 
• Comes to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets agreed upon deadlines. 
• Collaborates with other work groups, and outside organizations as appropriate, in a proactive and responsive manner. 
• Honors the private and confidential matters of co-workers, employees. Protects the proprietary information of Northwest Real Estate Capital Corp. 
• Follow rules, regulations, and policies. Positively contributes to implementing changes. 
• Communicates courteously and effectively with others. Sets clear expectations. 
• Reinforces the importance of the core values within the work group and the larger system by acknowledging behaviors that demonstrate or reflect Respect, Trust, and Dignity. 
• Deals with issues directly, in a respectful and timely manner. Approach focuses on resolving the issue while not criticizing the person.