Resident Service Specialist - FSS (CDI)
Salary
$47,174.40 Annually
Location
San Antonio, TX
Job Type
Full-Time
Job Number
2016-02476
Department
MTW Comm Dev Initiatives (CDI)
Division
2024 HCV/PH Combined FSS
Opening Date
04/15/2026
Closing Date
4/30/2026 5:00 PM Central
Description
The Resident Service Specialist is a non-supervisory position that provides case management and outreach, conducts household assessments, and makes referrals that address family and/or individual needs. Outreach, assessments, and referrals will promote resident stability, independence, health, and self-sufficiency for residents who reside in public housing, housing choice vouchers, or tax credit units. The Resident Service Specialist is committed to working with people in a non-judgmental, non-intrusive, and confidential way that promotes resident empowerment, autonomy, and dignity. The Resident Service Specialist promotes safe living environments and encourages the communitys growth to better meet the needs of individual residents in housing communities by increasing access to resources and facilitating self-advocacy.
Examples of Duties
Essential Duties + Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained.
Be available onsite to residents at assigned location(s), which may include Opportunity Home's public housing facilities.
Establishes and maintains relationships with the residents of the assigned location(s) as a means of being a resource for the property. Coordinates and promotes activities that create a sense of community between the residents and the property.
Facilitates orientation, intake, and assessment for new families enrolling in programs as assigned.
Provides short-term and/or long-term case management as determined by individual program requirements and agency needs.
Meet with residents to identify barriers to self-sufficiency and assess physical, social, and economic conditions to develop service plans for programs as assigned.
In a timely manner, electronically document all activities and outcomes in data tracking systems as required by Opportunity Home, HUD, and state or local rules.
Periodically evaluates programs by assisting with data collection and reporting; prepares program reports on a monthly/quarterly/annual basis using preferred software or digital systems as assigned.
Participates in coordinating activities for the participants of assigned programs, including facilitating program events and scheduling program activities (such as budget workshops, food distributions, health/wellness events, and/or employment networking events).
Develops and maintains a comprehensive network of education, training, financial and economic development, health/wellness, and other supportive services as determined by program requirements and resident needs.
Explains CDI programs, housing programs, MTW activities, and other pertinent information by creating newsletters, email blasts, conducting phone calls, hosting informational meetings, and contacting residents door-to-door.
Organizes special activities, facilitates groups, and hosts recreational events to promote resident wellness. Activities may include arts and crafts, exercise classes, tours, dances, or other activities as programs require.
Arranges transportation as needed for residents to attend various functions, programming, and services.
Maintains a working knowledge of Opportunity Home policy and procedures to assure residents have a clear understanding of changes that may affect their residency.
Attends and actively participates in case staffing and agency meetings, as requested.
Follow up on all referrals in a timely manner to ensure that adequate and appropriate services are provided.
Actively recruit residents for the assigned program on an as-needed basis to ensure the program is operating at optimal capacity.
May drive a passenger van to transport residents and/or help obtain accessible transportation for residents when necessary, such as VIA, Handi-Lift, and the like.
Develops linkages with community service organizations and programs.
Keeps current regarding available community resources and federal, state, and local programs and fulfills required education and training requirements.
Works with the management team to identify residents who need assistance; supports resident retention; promotes educational and wellness activities for residents; provides a safe community; fosters and builds a sense of community.
Advocates for residents and acts as a liaison between residents and property management as well as with the community.
Encourages residents' self-advocacy and empowerment in meeting their social, psychological, physical, economic, and other self-sufficiency needs.
Reports unsafe conditions and follows mandated reporting requirements for adult and child protective state statutes.
Presents department presentations/orientations to participants and social service providers.
Assists with policy and procedural development of special programs.
Researches and implements effective and efficient methods for case management and program operations.
Cross-train with all CDI programming.
Assists with the development of marketing tools for program awareness.
Familiarity with contract guidelines
Emergency Preparedness
Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees.
Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.
Recognize the significance of a data-driven organization that adheres to expanded policies and practices in the area of data governance. Learn the distinct and different roles to include: Data Trustees, Data Domain Stewards, Data System Custodians, Data Stewards, and Data Users. Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity.
Employees are expected to use Generative AI solutions ethically and responsibly.
Other duties as assigned.
Behavioral Competencies
This position requires the incumbent to exhibit the following behavioral skills.
Values Driven | Demonstrates an understanding of the values (Compassion, Equity, and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.
Customer Service | Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.
Effective Use of Information | Communicates important information to those who need to know clearly, securely, effectively, orally and/or in writing; proactively exchanges accurate and timely information.
Commitment and Continuous Improvement | Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning. Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.
Teamwork | Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyones efforts of Excellence; attends, supports, and participates in the organization's team building events.
Responsiveness and Accountability | Demonstrates a high level of Excellence and holds oneself personally responsible for ones own work; complies with procedures and directives and understands the importance of maintaining and managing confidential information; recognizes and anticipates issues and provides a responsive resolution in a timely manner.
Typical Qualifications
Education
Required
Experience
Required
Two (2) years of experience in case management, social services, or other related experience.
Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications including but not limited to One Drive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable.
Successful completion of a criminal history background check, education, and work history verification, and drug screening test.
Preferred Education and Experience
Bilingual, including the ability to speak, write, and read in Spanish.
Ability to learn cloud technologies such as LucidChart for diagrams, workflow, and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.
License + Certificates
Required
Self-Sufficiency Service Coordination training and certification to be completed within the first year of employment.
Texas Class "C" driver's license at the time of placement and insurable by the organization's fleet and liability insurance carrier.
Must have the ability to earn certifications as required by assigned tasks.
Technical Skills
To perform this job successfully, the employee should have
Knowledge of de-escalation techniques
Knowledge of Trauma Informed Care principles and guidelines
Knowledge of social service delivery systems.
General understanding of the Opportunity Home's Moving-to-Work (MTW) Plan.
Knowledge of holistic case management techniques.
Knowledge of procedures for planning, implementing, and maintaining a variety of social service programs.
Knowledge of issues impacting low-income individuals and families.
Knowledge of methods and techniques of effective case management and assessment skills.
Knowledge of social service programs and community resources.
Knowledge of recent developments, current literature, and sources of information related to social service program administration and implementation.
Knowledge of standard program evaluation methods and report writing procedures.
Ability to analyze problems identifies alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
Ability to assist the Program Manager and, on occasion, the Public Housing Community Manager and/or property staff, as assigned.
Ability to form community partnerships and develop resources for program participants.
Ability to interpret and apply Opportunity Home policies, procedures, rules, and regulations.
Ability to prepare comprehensive reports and agendas for internal use and outside presentation.
Ability to communicate clearly and effectively, both verbally and in writing.
Physical Demands
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, walking and moving about the office and/or community property, and attending onsite and offsite meetings. The employee must be able to complete data entry, utilize various portals, and communicate via email and verbally via telephone. Will need the ability to walk large properties and climb stairs. The employee must occasionally transport up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Office Environment
The noise level in the work environment is usually moderate.
High level of interaction with external/internal clients.
May be transferred or be required to work at different properties or sites for interim periods in order to support business needs.
Outside Environment
ADA Statement
In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodations to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities if it would not impose an "undue hardship" on the operation of the employer's business.
Ethics
As a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism, and honesty to merit the respect of our co-workers, clients, partners, vendors, and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy, and responsiveness.
Equal Employment Opportunity Statement
Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time without notice.
SUMMARY OF BENEFITS
INSURANCE PLANS
HEALTH INSURANCE - BLUE CROSS/BLUE SHIELD HEALTH PLAN
This is a voluntary benefit for the employees. Employees can choose from two PPO medical plans (750 & 1000). Opportunity Home contributes between 78-85% of the cost. This is effective on the 1st day of the month following the date of hire.
DENTAL INSURANCE - BLUE CROSS/BLUE SHIELD DENTAL PLAN (BLUECARE DENTAL)
This is a voluntary benefit for employees. Opportunity Home contributes 50% of the cost. This is effective on the 1st day of the month following the date of hire.
VISION INSURANCE - HUMANA
This is a voluntary benefit for employees. Opportunity Home contributes one-third of the cost. This is effective on the 1st day of the month following the date of hire.
LIFE INSURANCE - (BLUE CROSS/BLUE SHIELD OF TEXAS)
Life insurance is furnished at no cost to the employee for the amount of one time the employee's annual salary rounded to the next thousand. Employees have the option to purchase additional life insurance at their own cost. This benefit is effective immediately. If additional life insurance is not elected during the first 30 days of employment, enrollment will be subject to the completion of an Evidence of Insurability form.
LONG TERM DISABILITY - (BLUE CROSS/BLUE SHIELD OF TEXAS)
Long-term disability is furnished at no cost to the employee. The employee will be eligible to receive a weekly benefit of 66.67% of their basic weekly income. This is effective following 90 days of employment.
SHORT TERM DISABILITY - (BLUE CROSS/BLUE SHIELD OF TEXAS)
Short-term disability is furnished at no cost to the employee. The employee will be eligible to receive a weekly benefit of 66.67% of their basic weekly income. This is effective following 90 days of employment.
VOLUNTARY ACCIDENT INSURANCE - (BLUE CROSS/BLUE SHIELD OF TEXAS)
This is a voluntary benefit for employees. This benefit pays for treatments, services, or injuries incurred, as a result of a covered accident.
VOLUNTARY CRITICAL ILLNESS - (BLUE CROSS/BLUE SHIELD OF TEXAS)
This is a voluntary benefit for employees. This benefit helps cover unplanned expenses when recovering from a critical illness.
LEGAL SERVICES - ARAG LEGAL SERVICES
This is a voluntary benefit for employees. This program offers employees convenient access to affordable legal services such as the preparation of Wills/Trusts; Debt Matters; Divorce; Identity Theft; Consumer Protection; Real Estate Matters; Document Preparation and Review, plus various other services.
RETIREMENT PLANS
OPPORTUNITY HOME PENSION PLAN
This is a mandatory benefit. All employees are required to participate in the pension plan following one year of employment. Opportunity Home contributes 11% and the employee contributes 5% of the gross wages each payroll. This is effective the quarter (January, April, July, or October) following the employee's one-year anniversary.
457 DEFERRED COMPENSATION PLAN - (MISSION SQUARE)
This is a voluntary benefit. This is effective immediately upon receipt of an enrollment application. The minimum contribution is $10 per pay period. The maximum contribution is subject to IRS laws.
ADDITIONAL BENEFITS
FLEXIBLE SPENDING ACCOUNTS - MCGRIFF INSURANCE SERVICES
This is a voluntary benefit. Medical reimbursement and Dependent Care reimbursement accounts allow the employee to save money from their paycheck on a pre-tax basis. The amount that the employee elects to contribute is not subject to federal income tax, social security or Medicare.
FMLA / ADA ADMINISTRATION - ABSENCE MANAGEMENT (COMPSYCH)
This program provides employee leave administration services. Provides direct online tools and resources to employees. Employees/Supervisors deal directly with Intake Specialists who can answer questions, and provide consultation, eligibility, and guidance.
PAID PARENTAL LEAVE
Opportunity Home contributes 100% for six weeks of paid parental leave.
PTO DONATION
This is a voluntary program. All eligible employees will be allowed to donate PTO from their unused balance to their co-workers in need of PTO who have a major family medical emergency or a major disaster. Employees who would like to receive donated personal time from their co-workers must generally have a situation that meets the guidelines. Employees must be employed with Opportunity Home for a minimum of one year to be eligible to donate and/or receive donated personal time.
LIVONGO DIABETES MANAGEMENT (BCBS)
Opportunity Home contributes 100% to this program. Employees and dependents covered under BCBS Medical insurance are eligible for this program. The program provides escalated treatment options to minimize and delay the ongoing progression of this disease. Features include real time messaging on a connected blood glucose meter; certified diabetes educators; interventions when readings are out of range; test strips and lancets at no extra cost, and delivery at your door.
SMOKING CESSATION PROGRAM (BCBS)
Opportunity Home contributes 100% to this program. Employees and dependents covered under BCBS Medical insurance are eligible for this program. The program provides assistance with methods to learn how to quit smoking. Features include telephonic coaching via secure messaging; digital self-management with weekly online lessons; qualified staff, i.e. registered and licensed nurses, dietitians, exercise specialists, health educators, and mental health counselors.
EMPLOYEE ASSISTANCE PROGRAM - DEER OAKS
This is a free service provided to you, your dependents, and household members by Opportunity Home. The program offers a wide variety of counseling, referral, and consultation services. Opportunity Home contributes 100% for six counseling sessions per year and is available to both employees and their household family members. This is effective immediately upon employment.
TUITION REIMBURSEMENT PROGRAM
This benefit is effective after six months of employment.
DISCOUNTED TICKETS
Opportunity Home sells discounted tickets to Santikos Theaters and Fiesta Texas(during the summer months).
GYM REIMBURSEMENT/WEIGHT LOSS PROGRAM
Opportunity Home will reimburse up to $50 per month for an employee's membership in a gym or nationally recognized weight loss program.
HOLIDAYS
Opportunity Home furnishes employees with 13 paid holidays annually.
Martin Luther King Day - January
President's Day - February
Battle of Flowers Day - April
Memorial Day - May
Juneteenth - June
4th of July - July
Labor Day - September
Indigenous People's Day - October
Veteran's Day - November
Thanksgiving - November
Friday after Thanksgiving - November
Christmas Eve Day - December
Christmas Day - December
PAID TIME OFF (PTO)
Years of Service Time earned
0-3 years - 3 weeks, 4.62 hours accrued per pay period
Over 3 years - 4 weeks, 6.15 hours accrued per pay period
Over 9 years - 5 weeks, 7.69 hours accrued per pay period
A maximum of 440 hours of PTO can be held at any time. Once the maximum amount is reached, PTO will stop accruing until some PTO has been used.
01
Do you have a valid drivers license?
02
Do you have one (1) or more years of college with coursework in social work, business, public administration, communication, or a related field? (An additional two (2) years of related experience may be considered in lieu of education requirements.)
03
Do you have two (2) years of experience in case management, social services, or other related experience?
04
Have you ever worked at Opportunity Home San Antonio in any capacity (temporary, part-time, or full-time)?
05
Do you have any relatives or household members working at Opportunity Home or serving on the Board of Commissioners?
Required Question
Employer Opportunity Home San Antonio
Address 818 S. Flores Street
San Antonio, Texas, 78204
Phone 210-477-6410