Resident Services Associate

Community:
Portofino Place East
Number of Units:
416

About Fairfield
If you're driven and looking for a collaborative workplace that makes a difference, you just might be a fit for Fairfield! We are a leader in the multifamily housing industry and we're passionate about creating exceptional apartment living. As we continue to grow, we're dedicated to investing in our people. Our culture is built on trust, support, and the drive to do great work. Whether you're launching your career or bringing years of experience, you'll find opportunities to make an impact, develop your skills, and be part of something bigger. Come build your future with us!

About the Role
As a Resident Service Associate, you'll be the friendly face and helpful resource for prospective and current residents. From assisting with leasing activities to ensuring a smooth move-in experience, you'll play a vital role in creating a welcoming community and supporting property success.

This role will be split between two neighboring communities: Portofino Place East (416 Units) and Portofino Place West (396 Units).

What You'll Do
Below is a snapshot of what this role is all about. While there is more to it, this is the core focus.

Leasing Support

• Assist with qualifying prospects and preparing lease paperwork.
• Conduct virtual tours and prepare move-in packets.
• Verify application details and forward for approval.

Customer Service

• Respond to resident inquiries and maintenance requests.
• Support rent collection and renewal processes.
• Make welcome and follow-up calls to residents.

Property Upkeep

• Inspect common areas and vacant units for cleanliness.
• Coordinate with maintenance for unit readiness.
• Open and close models and amenities daily.

Marketing & Compliance

• Support marketing activities and surveys.
• Participate in required training and ensure compliance with laws and company standards.

Why You'll Love Fairfield
We're all about creating communities that people are proud to call home. Being a part of Fairfield means more than a rewarding career with personal growth. It's a partnership, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we're proud to reflect that in our culture.

• Driven by Vision: We are a vertically integrated operator and investment manager in the multifamily sector with in-house development, construction, acquisition, and property and asset management services. As we continue to grow, we want you to grow with us.
  
• Career Growth & Learning: Fairfield values new ideas at every level. We offer training, coaching, and mentoring to help associates develop their careers and inspire them to create change for the better.
  
• Culture of Collaboration: Enjoy a professional, supportive environment where we work together to drive meaningful impact.
  
• A Company that Cares: We are proud to offer robust benefit packages with a focus on both quality of care and affordability. We offer competitive compensation plans, 401(k) matching, and paid time off, including sick days and volunteer time off (VTO) to support causes that matter to you.
  

What We're Looking For

• High school diploma or equivalent required.
• Valid driver's license is required.
• Minimum of one year experience in a customer service, sales, or retail position.
• Previous leasing/customer service experience preferred.
• Experience using Yardi or other property management accounting software preferred.
• Experience using Microsoft Outlook, Word, and Excel.
• Ability to read, write, understand, and communicate in English.
• Intermediate knowledge of Microsoft Outlook, Word, and Excel.
• Strong typing skills.
• Superior customer service skills including the ability to manage difficult customers and/or situations.
• Understanding of applicable federal, state and local fair housing laws.
• Professional verbal and written communication skills.
• Strong attention to detail, organizational, time-management and problem-solving skills.
• Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.
• Ability to work a flexible sche