Resident Services Coordinator
Salary
$40.76 - $47.88 Hourly
Location
Burien, WA
Job Type
Regular Full-Time
Job Number
2026093
Division
RESIDENT SERVICES
Department
Resident Services
Opening Date
07/10/2026
Closing Date
7/27/2026 4:30 PM Pacific
Job Summary
King County Housing Authority (KCHA) is currently recruiting a talented, resourceful, and passionate Resident Services Coordinator that will serve King County Housing Authority households including families, senior and disabled residents in the Southwest Region of King County, specifically in the White Center and surrounding areas. The goal of this position is to assist residents by providing residents information and referrals to community resources, fostering community engagement and supporting resident stability and independence.
Under the general supervision of the Resident Services Manager, the Resident Services Coordinator will work with residents and act as a liaison between residents, KCHA Property Management and local service agencies. The successful candidate will provide resource and referral services to Family and Mixed Population (senior/disabled) Public Housing residents and will coordinate community building events and activities to promote resident engagement. This involves outreach on the properties and collaboration with property Management and outside agencies.
This position will be based in SW Region in more than one of our Public Housing sites working closely with our residents and local agencies. SW Region includes properties in Burien, White Center, Tukwila, Normandy Park, Des Moines and Federal Way. Work locations will include multiple sites throughout these cities based on business need. Some remote work may be authorized after the initial probation period.
An essential function of the work is to maintain client confidentiality and document all resident contact in client software systems including ETO. A successful candidate will be familiar with data entry and documentation.
King County Housing Authority (KCHA), an independent municipal organization, is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link.
Essential Functions
The Resident Services Coordinator will:
Work with KCHA staff and Public Housing participants to support resident stability.
Assess resident needs and provide information about and referrals to social services; provide information and connect participants to programs and services that will help participants achieve their goals; help residents apply for and maintain social services and entitlements.
Establish and maintain positive working relationships with community partners to ensure residents have access to information, services, and assistance for which they qualify, act as a liaison between local community governmental agencies, community councils, individuals and residents.
Maintain client confidentiality and document all resident contact in client software systems including ETO.
Coordinate, plan, and implement community events (e.g., summer BBQ, resource fairs, community network meetings and learning workshops), as KCHA policy allows. This requires following KCHA guidelines and VRT policies. Community and partner meetings through Zoom and resident meetings over the phone are an acceptable alternative.
Meet with residents to discuss their situation and help problem solve; assist residents in identifying and resolving challenges and issues.
Participate in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the program initiatives and goals, agency core strategies, and mission.
Use data tracking software/systems (OnBase, ETO, TenMast and Yardi) to input participant data on a regular basis; access data and verify accuracy of data on a regular basis.
Complete all required paperwork, documentation and maintain participant files per department standards.
Qualifications and Competencies
Required Qualifications:
Required Knowledge, Skills and Abilities:
Special Requirements:
Position Information and Application Process
To be considered for this opportunity, you must:
Salary & Benefits:
The salary range for this position is $40.76 - $47.88 hourly dependent on qualifications and professional experience. The complete salary range for this position is $40.76 - $55.01 hourly. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are also available.
Work Environment:
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
After initial onboarding, this role will have the opportunity to work remotely up to 40% in accordance with the KCHAs flexible work arrangements; however, remote work conditions will be reviewed on a regular basis based on business and program need. Employees must reside in Washington State and having the ability to report to the Central Office in Tukwila will be required. Some local travel may be required to support KCHA business needs.
Physical Work Environment:
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing, and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in an office environment and at KCHA sites. This position will be required to travel to work sites and housing sites as needed. This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires repetitive motions and occasionally requires standing, walking, reaching with hands and arms and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
Equal Opportunity:
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
The excellent benefits package includes employer paid dental; vacation, sick & holiday pay; life insurance, long term disability insurance and transit subsidy. PERS retirement (mandatory) and medical plan require employee and employer contributions. Employee paid deferred compensation (457b) and flexible spending accounts are optional. Positive corporate culture and commitment to a diverse workplace, plus more!
For more details regarding KCHA comprehensive benefits, please click on the link below. www.kcha.org/employment/employeebenefits.aspx
01
Do you have direct experience with the King County Housing Authority?
02
Which best describes your level of education?
03
Please identify your years of experience in early education, social work, housing programs and/or community development programming.
04
Please identify which of the areas below you have experience:
05
Please describe the type of working knowledge you have in each of the areas you identified. (Working knowledge implies you have used the program in an office or academic setting.)
06
This position requires community work outside of the office. Are you willing and able to travel throughout the county to attend and facilitate evening meetings?
07
This position requires a valid drivers license and acceptable driving record at the time of hire. A valid Washington State Drivers License is required within 30 days of employment. Maintaining an acceptable driving record throughout employment at KCHA is required for this position. Can you meet this requirement?
08
Do you have any combination of two or more license suspensions or revocations within the last five years?
09
Have you had any of the following violations within the last three years? Please select all that apply.
Required Question
Employer King County Housing Authority
Address 600 Andover Park West
Tukwila, Washington, 98188
Phone 206-574-1100
Website http://www.kcha.org