Resident Services Coordinator

KEO Management, LLC

Dayton, OH

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Administrative Skills, Communication Skills, Compensation and Benefits, Continuous Improvement, Dental Insurance, Follow Through, Insurance, Mail Processing, Organizational Skills, Problem Solving Skills, Property Management, Property Rentals, Record Keeping, Short Messaging Service (SMS), Spreadsheets, Telephone Skills, Vision Plan

LOCATION

Dayton, OH

POSTED

3 days ago

Help us take better care of our residents and keep the office running smoothly.

We are seeking a highly organized, dependable and service-oriented person with great communication skills to help support our residents, maintenance team, and office operations.

This is a full-time, in-person role, based out of our office (not on property). You will help answer calls, coordinate maintenance requests, keep records updated, and make sure important details do not fall through the cracks.

We are looking for someone who enjoys helping people, likes staying organized, and takes pride in following through.

What You’ll Do
Most of your day will involve resident communication, maintenance coordination, and office administration.

You will:

Answer incoming calls and help callers get to the right solution
Respond to emails and text messages from residents, prospects, and others
Help resolve basic resident questions and concerns, and escalate issues when needed
Create, triage, assign, and follow up on work orders
Keep residents updated on maintenance requests and follow up with residents after maintenance work is completed
Send resident notices, announcements, surveys, and lease renewal reminders
Track utility bills, vacant unit utilities, and resident insurance records
Pick up and distribute mail
Record resident checks and make bank deposits
Manage key logs, key boxes, office supplies, and basic office records
Use tools such as AppFolio, Dialpad, spreadsheets, and shared task lists to keep communication and records organized.

Who We Think Would Do Well Here
This role is a good fit for someone who likes being the steady, organized person others can count on.

You may be a good fit if you:

Take pride in being reliable
Communicate well and professionally over the phone
Write clear, professional emails and text messages
Enjoy helping people solve problems
Keep good notes and accurate records
Follow through without needing constant reminders

Property management experience is helpful but not required.

Why This Job Matters
Residents remember how they are treated. They notice whether calls are answered, messages are returned, maintenance updates are clear, and people follow through.
This role helps make that happen.

If you are dependable, organized, steady, service-minded, and like being the person who keeps things moving, we would like to hear from you.

Compensation and Benefits
Pay is $21–$24/hour
Full time

Full benefit package including:

Health, dental and vision insurance
401(k) with company match
PTO

About KEO Management
KEO Management is a growing apartment rental company based in Dayton, Ohio. We own and manage apartment communities in the Dayton area and focus on providing clean, well-maintained homes and a better living experience for our residents.

Our core values are Respect, Action, Integrity, Service, and Excellence. We value accountability, a growth mindset, continuous learning, continuous improvement, and leaving things better than we found them.

KEO Management was recognized as a 2026 NAA Top Employer in the “Top Property Management Companies – Small Companies” category.

To Apply
Please submit your resume and a short note answering this question: Why do you think you would be a strong fit for a role that involves resident communication, office administration, and detailed daily follow-up? Small detail check: In your answer include the phrase: Steady follow-through

About the Company

KEO Management, LLC

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