Resident Services Coordinator

Location: Bronx, NY 10463 (Riverdale area)
Employment Type: Full-Time | Permanent
Schedule: Sunday – Thursday, 9:00 AM – 5:00 PM (rotating holidays)
Compensation: $67,000 – $72,000 per year + Full Benefits

Company Overview
A respected, mission-driven senior care organization in the Bronx is seeking a compassionate and experienced Resident Services Coordinator to join its team. This organization is dedicated to enhancing the quality of life for seniors through comprehensive care, support services, and a collaborative, resident-focused approach.

Position Summary
The Resident Services Coordinator plays a key role in supporting the Social Services Department and ensuring residents receive high-quality, individualized care. This position focuses on care coordination, resident advocacy, and supporting families through the complexities of long-term care and aging services.

Key Responsibilities

• Assist in the overall management and daily operations of the Social Services Department

• Support and guide a multidisciplinary care team to deliver resident-centered services

• Provide emotional, social, and community-based support to residents and their families

• Conduct resident assessments and coordinate case management services

• Assist residents and families in navigating long-term care resources, benefits, and entitlements

• Maintain accurate, timely, and compliant documentation of services and interactions

• Promote and uphold quality of life standards in alignment with regulatory and organizational guidelines

Qualifications

• Master’s degree in Social Work (MSW) required

• NY State LMSW (or working toward licensure) preferred

• Minimum of 2 years of experience in geriatrics, long-term care, or case management preferred

• Experience with discharge planning and assessing the needs of an aging population preferred

• Background in healthcare, aging services, or long-term care settings a plus

• Strong communication, organizational, and documentation skills

• Ability to collaborate effectively with interdisciplinary teams

Compensation & Benefits

• Medical, Dental, and Vision Insurance

• 403(b) Retirement Plan with Employer Match

• Life Insurance

• Flexible Spending Account (FSA)

• Employee Assistance Program (EAP)

• Pet Insurance

• Tuition Reimbursement Program

• Generous Paid Time Off:

  • 4 weeks vacation

  • 10 holidays (including your birthday)

  • 15 sick days

  • 2 personal days

  • 2 floating holidays

Why Join Us

• Opportunity to make a meaningful impact in the lives of seniors and their families

• Collaborative, supportive work environment

• Strong benefits package and work-life balance

• Career growth within a stable, mission-driven organization

Apply today to be part of a team committed to delivering compassionate, high-quality care.